Albany Stoves

Refused to sell me a stove when they had a whole store full. Asked if they could service or install a stove and they said 3months min to have anything done. Plus they were over 1000 dollars higher then every store I checked. Went to costal farm and got a stove the same day with excellent service.

Was very excited about their selection of gas stoves and was ready to make a purchase, but walked into their indoor, windowless showroom today and their sales person was not wearing a mask. He was helping two people, who, thankfully, were. No dice. We turned around and walked out.They just lost a customer.

I tried twice to get help in purchasing and installing a gas fireplace from this store. The first time, I waited 10 minutes for the owner to finish his phone conversation. He never acknowledged my presence, so I finally left. The second time I returned to the store, the woman working there informed me I needed to construct a frame inside my existing fireplace since it’s metal and not brick. She sent me home with brochures telling me to find a fireplace insert and follow the guide in the brochure to know which fireplace and frame would fit in my existing firebox. I later learned I didn’t need to do any such thing! Neither this store or the Corvallis fireplace store install the fireplace they sell you either! Why is that? It’s near impossible to find someone to install a gas fireplace unit. After much searching, I stumbled upon a man who comes to your home to find out what you need and what it takes to get a gas fireplace installed. He advised me on what would work in my situation, ordered it and installed it beautifully!

Great job!!! Personable and knowledgeable! Thank you for getting my gas (fake wood) stove back up and running perfectly! You all are trustworthy!!

My interactions with them have been brief and I didn't get the answer i wanted (RIP little stove :( ) but they were friendly,polite and helpful. They have a sweet dog-bell that greats you when you come in too :)

I wish I could give zero stars. I used them as a realtor recommendation for inspection. My fireplace passed. They said the damper was broken, easily repaired. The workman came, broke the damper, it fell on his head and left a gash, he took the damper with him and said there was nothing he could do, just keep the fireplace doors closed. I called the manager who was very rude, he said he could install a chimney top damper for 750.00. The fireplaces smokes and has been unusable. And no damper. Please...even if its a realtor recommending, shop around! I've never experienced such unashamedly, unapologetic poor service before.

They don t seem to be interested in what the customer actually wants. They told us what would pass inspection, told us it was the ONLY stove that would pass for the space, even though we wanted one that would allow us to place a pot on top----had them install it, now their choice did not pass inspection and they don t seem to care.

My gas fireplace stopped working and after i took it apart and tried to clean the coupler myself and to no avail I called a different company and they came out on a 105.00 dollar service call and said yes your coupler is bad but we will have to order it and give you a price quote to replace it. After a week they called and left a quote of 225.00 on our voice mail. When we called them back they said I don't know where you got this quote because our quote will be 325.00". We said no thanks and called Albany Stove

They are very friendly, helpful and extremely knowledgeable. They cut some firebrick for me and it fit perfectly. Their prices are very reasonable and they have the most adorable dog that greets you at the door. They have hot tub supplies which also makes it convenient.