Island Hot Tubs & Pools

Visited this place today.Staff at the store kate was extremely helpful

Great place, great people, very helpful , no complaints

Friendly and knowledgeable staff

DO NOT BUY FROM THEM! Only giving 1 star because giving 0 stars isn't an option . Please learn from our awful experience. We went into the store to speak with a sales associate and weren't spoken to at all. We waited about 45 minutes before just taking brochures and leaving. After doing our own research to sell ourselves a hot tub, we emailed to get a quote and never heard back for 6 weeks. After two calls and an additional email, we finally heard back. We proceeded to order our hot tub in early July, it arrived a month later than originally told (we were told late August and it arrived in September). Upon arrival, it was damaged in 2 places and the lid was lost" in the mail. Not only that but they scratched our new stone deck when they were putting it into place and refused to compensate us for damages. We waited 2 more months for lid and replacement panel. Then waited another 2 months for second replacement panel. All while being blamed for the damage

Staff seem a little out to lunch.

The girls at the store went above and beyond, and were extremely helpful with my pool. Would recommend the company and their services to anyone

Very friendly and knowledgeable staff.

Terrible service when it comes to your hot tub needing repairs. My hot tub has not been working for 2 months. They said they would fix it almost 2 months ago but they are too busy.

Makes commitments and then doesn't follow through or return calls. Can niether recommend Matthew Pulpit or the company as a reputable or reliable. Told us to buy a 16x32 oval liner. $800 + taxes. Then never installed. We went to install it only to discover he gave us the wrong measurements. Pool is 18x33. We now have a pool liner for sale.

Check out the store!