Aqua Palace Ltd

Hey swimmers!Never shop at this place!We bought three swim caps there and two of them turned into a gluey mess after contacting with swimming pool water. The one I didn't use I tried to return but the manager (aka saleswoman who wouldn't give me her name) refused even to do an exchange.I am filing a complaint to BBB and Customer protection committee for misleading representation of the product.Never shop there!NinaP.S. There was no inspection of the cups by the store woman but one glance on them was enough to see that they WERE NOT in usable condition. Oh, well, such customer service" wouldn't bring more customers to the store and we are sure that's their gloomy future!"

It was an easier experience that I anticipatedRecomended!

I have had distinct pleasure to be served by your sales staff Mila. She helped me to understand how swimming goggles should be selected and adjusted and I'm enjoying them today.Mila did very professional job and I do not want it to be unnoticed.

Terrible service. I came to exchange a new swimsuite that I bought to my son, and the seller wasn't happy. You cannot get a refund!!! You can only get store credit. I will never come back to this place.

High quality prodcuts and a great customer service. Thank you!

Very social and friendly, helped me pick out my new swimsuit, goggles and cap.

The Shop owner and staff are both very friendly and knowledgeable.

Has prescription goggles and my exact prescription and color preference. I was even allowed to try them to see if the tint and diopter was good (they were perfect).Great prices as well!

I have been purchasing products from this store for my son, wonderful product and very good customer service! Highly recommended!

As a former professional swimmer for several swim teams across the GTA (Vaughan Aquatic Club, RAMAC, and York University), I have been purchasing products from this store (swim suits, goggles, flippers and paddles) for nearly a decade now and I must say - the products sold at this store are durable and reliable!I can always find the brand names used by professional swimmers at this store, and the products have always satisfied my needs.I would recommend this store to anyone seeking quality products and reasonable prices.