Shoppers Drug Mart

I come to Shopper's almost exclusively for pharmacy needs so I can only speak to them: All of the staff is very polite and professional, many are kind and knowledgeable and a few are new and still learning. They continue to have a very reasonable turn around time on medications despite all the issues related to covid. *HOWEVER* They do not require customers to wear masks and some staff were wearing a splash shield but no mask underneath.

As a long time customer of Shoppers Drug Mart, I would have to say overall, I have had a good experience there, until I dealt with Haley. She filled my son's prescription incorrectly not once, not twice but several times. Instead of confirming the products I was trying to fill, as she obviously had no idea, she continued to give products that I did not need. She was rude to both my husband and my daughter who were only trying to pick up the prescription and ending up deliberately kicking over a garbage can due to her frustration and incompetence. Very unprofessional!!! She is a good example of a person who shouldn't deal with the public. Now my son is using the wrong products as it is just easier than trying to explain to her what he needs. In the future I will only deal with Shelley who I find to be very competent and friendly.

Busy no matter what time of day I go. The pharmacy is always understaffed. They will tell me a time to pickup my prescription and it's NEVER ready by then I end up waiting every single time. Staff can be very rude sometimes and they are often short on medications. Very unfortunate...

I am writing this review because I am absolutely disgusted with how a staff member in the pharmacy department dealt with me as a customer.I went in to buy Plan B and I have never felt so awkward or judged in my life. The staff member did not say one word to me through the entire purchase and I had to ask for a bag, which she was annoyed by also. She also did not provide any details or side affects that could come with this purchase.I hope this staff member realizes who she is, and recognizes the severity of her behaviour. You have no idea why someone could be buying that item and you could be making a bad situation worse. I was not comfortable writing about my purchase but the staff needs to know that is unacceptable behaviour to customers and people in general.I only put one star because I had to, to be able to post this. This situation deserves 0 stars.SO UNPROFESSIONAL.

The absolute worst pharmacy I have ever dealt with. Slowest service. They barely acknowledge your at the counter. Be prepared to wait several hours for your prescriptions. Would be faster to drive to Red Deer for an urgent prescription.

The patient ladies at the Post Office -Gwen & Claire seriously went above and beyond. I am sincerely greatful for their time finding a tracking number with limited info. Thank you!

The pharmacy here is a fail. Staff are rude, running around laughing and hanging out while people are lined up.This is for the staff on June 24th afternoon shift. I always hate having to deal with those people." She knows exactly what I mean"

The slowest pharmacy in town. I don't often need prescriptions, so I forgot how bad it is here. Twice in the last couple of weeks simple prescriptions (counting pills) have taken over an hour to fill. I know they need to be careful and precise in their work, but it seems as though they are trying to move as slow as possible. Sometimes it takes a couple minutes before they even acknowledge you as a customer. Generally frustrating.Other than that the place is great. Friendly and helpful service in all other departments. Even Canada Post, which can be notorious for being rude. Here I find them to be super nice and efficient.

The pharmacy here really went down hill under the new management. I can’t believe they can lose your prescription, and it’s horribly slow and disorganized. It used to be a 5 star place but not anymore. Time to switch definitely!!

I came to this location today with some friends, we where simply walking around looking at the different makeup they have. When a worker who claimed to be the manager stared us intently. She then proceeded to ask us if we needed any help in a very condescending tone. After we told her we were just browsing she proceeded to approach us and get in my friends face. She then told us she didn’t like our attitude and kicked us out of the store. We had just wanted to buy some makeup. It is believed to have been racially or homophobically motivated but we can not be too sure. We are very disappointed that we could not get what we needed and that we were treated this way.