PhysioPlus

Following surgery to re-attach 2 torn tendons in my shoulder (rotator cuff) I sought out physiotherapy to properly recover. Ross explained what had happened to the shoulder, explained recovery process and laid out a plan to first work on mobility. Making it clear that his plan was to ensure I did not undue the work completed by the surgery, mobility exercises were slowly followed by strengthening exercises; all the while listening to input from the surgeon.5 months after surgery, following Ross' careful direction, the surgeon has given me a green light and declared the surgery a success. Ross laid out a continued home care plan to further strengthen all associated muscles to reduce any future problems.Bookings were made either online through email or through phone calls and appointment reminders arrived a day before through email.All in all a very positive experience. I thank Ross and his clinic and endorse PhysioPlus without hesitation.

Physioplus provided first class service to me when I injured my foot. I went to a walk-in clinic and they gave me an x-ray that determined my foot was not broken. The pain was too intense for it not to be something serious so I went to physioplus and met Ross, the owner/physiotherapist, and he immediately understood my pain. After several visits Ross could tell the pain was not subsiding so he set up a CT scan, which showed there was a fracture after all. Ross provided the necessary documentation and referral so I could get fitted for an air cast, and now I am doing much, much better. I cannot express how helpful Ross was and how he made this experience as painless as possible. Physioplus is Second to None.

My experience with Ross and Physio Plus has been nothing but positive. Ross is very thorough and an excellent listener which resulted a speedy recovery from my foot injury. I highly recommend Physio Plus.

Recovering from a broken shoulder and with next to no mobility, I went to Physio Plus here in Victoria. Ross had me back kayaking 2 months later. Thanks to his guidance I am now continuing to stretch and work out daily and have never felt better. Highly recommended!

The whole team is wonderful — from the front desk to the treatment room. Everyone is friendly, helpful, and cares about making sure you’re supported and getting the help you need. I’ve worked with both Ross and Christine, both who are attentive and provide excellent care, resources, and exercises to support beyond your appointment. I highly recommend.

I've been coming to PhysioPlus for several years now. I'm healthy and active. But, at times, I overdo it, and know I need both the physiotherapy expertise of Ross Baines -- and his wise counsel that always accompanies it -- to get me healthy and back on a solid track. This week, I visited for overdoing it on some arm weights.Andrea, who works out front, is lovely and works with patients to accommodate urgency and scheduling needs to get them the care that Ross provides. I know this from my direct experience and, from pre-COVID times particularly, when there might be patients in the waiting room, giving me a chance to see interactions as patients make inquiries, set up appointments, or seek support on the administration of their visit or claim. And she's the same on the phone, too -- an extension of the caring environment that Ross has created. When people are in pain, or anxious about their injury and its potential impact on their lives, they're often not themselves, and don't interact with people as they usually might. Andrea understands this. I've come to think of Andrea as the Plus" in PhysioPlus.As for Ross Baines

Would give 0 stars if I could. Started with a snippy receptionist when I tried to set up an initial appointment regarding my WCB claim. Booked a week in advanced and had to wait until the day before my appointment to receive the initial forms I needed to complete. Had to wait 20 min past my scheduled time before I got to see Ross with no acknowledgement or apology. I was rudely questioned as to why I’m not returning to one of my former physios regarding the same condition (most were from programs provided by WCB and I had to move). I was asked who issued me a certificate preventing me from returning to work that I don’t even know whether or not it exists. I didn’t realized I need certification not to work because of an injury. In the end, I was told there’s not much he could do to help with the pain (work on flexibility in surrounding areas) but will take me on as a client. I felt that Ross didn’t want to work with me but would if required. As a potential client the lack of common human decency will prevent me from ever recommending this Physiotherapist to anyone.

I had the very best experience with the team at PhysioPlus. Andree at the front desk is most helpful and professional. Ross is an amazing practitioner. He diligently and thoroughly attended to a complex challenge I had with my shoulder. He listens well and has a depth of knowledge and expertise that served me very well. I recommend Ross and his team without hesitation. /M

I attended PhysioPlus to recover from a workplace injury and had the pleasure of being Ross's patient. He was very knowledgeable and helped me regain nearly full use of my shoulder within a month. I wish that he had listened a bit more when I mentioned my migrating pain and how it affected me. I now have issues feeling my fingers when I lift my arm above my head, but the shortcomings in my recovery are fully to blame on worksafe for their inadequacy. I would highly recommend Ross for anyone looking for a speedy recovery.

Went in with a pulled hip flexor after an ER visit. Couldn’t walk without resting every 10 minutes, barely got out of bed that morning.Ross had me walking normally by the end of the day and ready to go back to work. Direct billing was super smooth. 10/10 process!!