Canada Goose Edmonton

Best customer service I've had, bought my first jacket here and the staff showed me many different styles I would like. Recommend coming here.

Horrible customer service. I asked a few very simple questions about fabric materials and intended weather, and the staff looked at me like I was asking a complicated engineering questions. Every answer began with I think... umm maybe..". For $1

My friend and I visited this place before since he wanted a nice winter jacket. I didn't buy anything since I was running out of budget that time. However, I noticed the great quality of their products. The texture and the fabric were amazing and my friend ended up buying 2. The price was a bit expensive for me.

I’m not one to leave negative reviews but after my experience today, I felt like it was necessary to address these concerns as others could face the same issue down the road. My brother purchased a jacket from this store a few days ago but later decided to return the coat based on online reviews with how the velcro can deteriorate the fabric on the cuffs. With the return policy in mind, my brother kept the coat in the bag it came in to ensure there was no wear or damage to the item. When we came in to return his jacket, the staff inspected the coat as they were trained to do. We were just waiting around looking at other items in the store when the manager came out to tell us she can not take the jacket back. Instead, she accused my brother of wearing the coat outside. The manager started to point out areas of this so called “wear” all over the jacket like as if we took it out for a spin around the block. Shocked with the accusations, my brother explained to her that the jacket was untouched since the purchase date other than when he initially tried it on at the store. I told the manager that if she is finding these so called “wear” marks, then why was he sold this coat when we specifically asked the employee for a new, unworn jacket. It did not seem right to treat someone with such accusations because we were doing a return based on a policy that we had followed. My brother told the manager that he has a camera in his garage that will show his coat did not leave his vehicle since it was purchased, and that he will provide her with video evidence if that is what’s needed to get his refund. The manager declined and still said the refund will not happen. My brother then told her that he will contact someone higher up and provide the video evidence if he needs to escalate this to prove he had not worn the coat. It seems that the manager was worried of falsely accusing him and finally said she would do a one time exception of a refund, acting as though she was doing us a favour. When looking at the return receipt, she labeled the jacket as “defective” to cover her fake claims when clearly WE were sold a defective, used jacket. The employees make it very easy to buy from them but once it comes to a return, the manager will throw any excuse out there to keep your money. This sales technique is very dirty and not morally right. I am very glad I purchased my Canada Goose jacket online and not at this store because after this experience today, I do not want to come back. What was supposed to be a simple interaction today has made me lose trust that any future purchases may lead to the same situation. Why have a return policy if you’re not going to abide by it? The manager should be providing the best customer service experience and instead she made me realize that there are very deceitful people out there taking advantage of good customers.

A brand that doesn't need a review . Best for bellow zero weather, friendly helpful staff

Bought a vest and tried to make an exchange for a different size which they said they had to ship to my house. They then ended up shipping it to the wrong address and the order couldn’t be fulfilled. They are now saying I purchased it with a gift card, which I did not and sent the receipts to prove this. And are refusing to send the money back to the card I payed with and it has been over a month. This company has been an absolute nightmare to deal with.

My family and I was treated like VIP here. We were greeted at the door by a lovely lady and our intent was to just browse. A staff member introduced us to their newest collection while another staff engaged with our kids. We tried on a couple of items and staff member was able to help us find the perfect spring travel gear we didn’t think we’d need. She was patient and honest. We will be back!