Aaron's

Ashley has a hard time understanding things and doesn't communicate clearly with me. I understood what she was saying and communicate this to my husband and she rudely said no. Adrian told us they were going come over between 3-6 today which didn't happen because my husband bought the bed. So that's your mistake. She need to have respect and listen to our opinions. This is not customer service at all. We pay lots of money to have it repaired and you can't think of yourselves. Pay attention to your attitudes as it does matter

I do not recommend Aaron’s to anybody very unprofessional rude ignorant employees that clearly have no idea what is what! Phil he’s another story very ignorant rude to customers he will yell at you over the phone swear at you threaten you he has no compassion for anything but himself! With all the complaints regarding Phil why is he still there? Save yourself the hassle and go else where! They will not treat any customers with respect!

By far the worst so called regional manager Phil ! Phil has absolutely NO customer service training whatsoever nor dose he have the ability to show paying customers respect in person or on the phone! Swears at his customers , his lack of respect for paying customers on an on going behavior . This ugly behavior needs to stop from what I see ! Im not paying for an item to be sworn at in person or on the phone, to treated with disrespect for what ?I'm paying for an item ! Not his gross on going behavior this is not customer service!when a customer does not want to talk to you phill the proper thing to do is pass it off to an employed that will help the customer! NOT BE RUDE OR SWEAR at the paying customer ! The correct way of dealing with a customer Phil is pass the phone off to an employee that knows how to to actually deal with customers . As a matter of fact you shouldn't even have your job I hope you stop pushing money out of this companies hands with your lack of customer service! Had sent people to go see some items there and you're the reason why they won't go back is because you lack customer service! Good customer service you have there is Ashley maybe you should take some pointers and tips from her and learn some actual customer service! however that not Ashley's job! I being the paying customer would rather you not work there because I don't need the grief or disrespect from you whatsoever , also from what I see a bunch of your other customers revues from reading the reviews speaks volumes! WOW Phil you really shouldn't be working there !Mr Burger you should really invest your money into somebody that actually knows customer service !I filed the complaint and filled this review out to.

Ashley is one of the most kindest people I have got to talk to in Edmonton. She has gone above and beyond my expectations to help us with new furniture. I definitely will come back and recommend her.

This Company is just Awful! One star is just because I can’t give zero! They have no customer service whatsoever and treat people like complete trash!! The general manager Phil calls clients on his personal phone and belittles them and yells at them if they miss a payment. The only smart thing that came out of him mouth while he was yelling and screaming at me over the phone in front of my 10 year old daughter was that if I don’t like it go to easy home! Well Phil I have done just that and they have been Fantastic. Besides Phil’s awful customer service the furniture I received was trash and missing parts to the point that I needed to go and buy new hardware to be able to put it together. There was screws sticking out of the front of the dresser and one of the bolt plates needed to be threaded! Honestly at this point I could get better furniture at ikea and pay a quarter of the price. I Will never recommend this place to anyone nor will i ever step foot back into an Aaron’s again!

If I could give 0 stars I would. I DO NOT RECOMMEND THIS PLACE TO ANYONE! THE GENERAL MANAGER HAS THE WORST CUSTOMER SERVICE. HE IS RUDE AND IGNORANT. NOT TO MENTION THEY SOLD ME BROKEN FURNITURE and every interaction he has with clients is an argument. He inquires about where we are getting money from and when. I'm almost done making my payments to own my furniture and he's threatening to take it away over a partial payment because I told him he has no business in where and when I get my money to pay. I asked for the complaint number and suddenly no one has any information.... Oh and the GM gave me 2 different names in the 2 times we spoke. I wonder if it's because he gets complaints all the time.

Adrian the manger told me after the I made payment he promised me he will look at my bed what piece I need for my bed he told me on phone I will be there 4pm Saturday he didn't show up at my apartment he could told me he had day off why would he tell me that on phone I find him very disrespectful of him not tell me the truth he also told my wife he was coming on Saturday he could of phone me tell me he can't come i want him reported to head office

Your general manager at your Edmonton location is insanely unprofessional. He’s rude, he lacks empathy and he is overly disrespectful. I’ve also reached out by email to your customer experience email and zero return. I got a phone call back leaving a number to call someone back who didn’t even leave a name. Very poor experience.

Use caution while dealing with this store went in there yesterday to look at it sectional. We did the application and everything else we were told one price in store What it would be a month when home waited for the phone call got a phone call turns out It was a different price altogether when they want to take payment when questioned. I was told I would get a phone call back never happened and then when I called back today I got told that I just wanna be mad This is very extremely poor business practices and very unprofessional. I wasn't mad I wasn't angry or anything else but it seems like an excuse to blame the potential customer rather than rectify the situation and actually apologize again use extreme caution while dealing with this company.