Libro Credit Union - Branch - Downtown Kitchener

Libro for the most part was good to deal with. I was a customer for around 5+ years, and I don't have many complaints. They were always quick to respond to my inquiries and helpful in answering my questions. My only issue is their unwillingness" to disclose their fees beforehand. I recently inquired about what fees were associated with closing my account I was told none. Then I went in to the branch to close them and found out that they charge you your monthly account fee when you close your account no matter when it's closed. Also when given the option of getting a bank draft for the remainder of my funds there was a fee associated with that

[Biased review]LibroDTK rocks.^_^

So helpful! Doesn’t feel like a bank, feels like a team. Great service!

Meh!

Friendly staff in a cool space with a welcoming and modern design. Libro can help you with both your personal and business banking needs. Be sure to stop by and take a look!

Staff were friendly and helpful even when I didn't exactly know what I was looking for. Also easier to trust a credit union and a B Corp than a for-profit bank.

Pretty cool branch. The staff here are very friendly even to members of other credit unions who just want to use the ATM. Plus they have this awesome ATM during normal business hours which dispenses money of any monetary amount.Unlike other branches at most CUs this one doesn’t have tellers. The credit union is definitely going for a more modern approach with this one.

Unprofessional, unprincipled, and arbitrary interactions with one lending coach from this establishment.The lending policies are not rationally connected to the stated goals.I was strung along with many unnecessary requests for personal information which, after compliance, ultimately culminated in the process being curtailed without justification.

Great helpful people. Thanks for the help!