Shifa Medical Clinic

I would give a negative 5 if I could based on how understanding the doctors are and the misscommunication is for the front desk staff here. The place over sells by providing extra counciling and weight loss programs etc but that's the only good that comes out of this place. If you actually need a doctor to understand you as a patient and be helpful this is not the place to go. The doctor I actually had the pleasure to speak with today sounded like he hated his job and didn't even listen to try to help me. I thought listening to a patient was part of a doctor's job to find a solution. He became defensive and started telling me he didn't have to help me when I'm the patient trying to get help and also the one in pain needing help which makes me more helpless and vulnerable as a patient. I would think him trying to help me find a solution would be a part of his job and not threatening me if he would actually be of any help to me or not. His name was doctor Roberto, which I would highly recommend if your in pain or have medical issues just not to see this doctor in particular. I'm not sure why any clinic would employ a doctor who doesn't want to do his job or even sounds like he hated his job. Props to him for being a doctor that could be so useless when it comes to helping patients who need doctors and end up talking to a dud like him. Couldn't help me with pain, but was more arrogant than anything. IBasically don't visit this place if you really need medical attention. Maybe if you need councelling or weight loss help or a good dietician they have excellent people to work with but other than that it's a place to stay away from.Thanks to Dr. Roberto for being such a helpful doctor on helping me with pain management or even hearing me out in regards to my situation. I hope no patient ever has to endure your arrogance and negligence as a doctor. Your title should be removed.Please don't respond with false statements as only certain medications need your family physician. I walked into another clinic and was able to get help because the doctor actually was concerned in regards to the infection, offered different approaches of treatment and pain remedies which could have easily been conducted by a knowledgeable and caring doctor by your Clinic if the doctor or staff at Shifa provided such care or even listened. Maybe the issue is the refusal to listen to hear out a patient instead of throwing vague statements just to feel irresponsible of your doctors and staff's behavior. Please conduct how your patients are being treated vs throwing statements in reflection of such negligence by your staff.

I came to this clinic at a time in my life where I needed a lot of help and the care I have received from Dr Hoffart has been the best medical care I have ever received in my life. I have also taken my children to see other doctors at the clinic as walk-ins and also received amazing care from those doctors. Never have I ever had a doctor reach out to me to make sure I was ok or see something in my medical records and reach out to offer care I didn’t even know would be beneficial to me before coming to this clinic! I’ve always found the reception to be very helpful and kind and I never have an issue getting an appointment when I need one! I also love the patient portal feature where I can message my doctor with a question or concern and she will message me back usually within a day or two! I really can not say enough good things about this clinic, their doctors and the supporting staff!

Since moving back to Alberta I have found the medical system so incredibly difficult to navigate. Dr. Hoffart has been an incredible provider in the process and I feel very fortunate to have her helping me. I am not even a patient and she is extremely efficient and conscientious with following up on my health concerns. I like the clinic online services as well.

I had my first visit scheduled with Dr Miryam Chacko & she was absolutely wonderful! She was very caring , very good listener and went out of her way to check in with the pharmacist next door before offering the prescription. Also I must mention the very lovely receptionist who took very good care of me. So much appreciated, great staff, thank you!

Very poor in time management. Every time I went to this clinic for my appointment, I have to wait at least 2 hours outside and another hour inside the room. What’s the point of having appointments if I have to wait that long time every time. Even the walk-in patients in other location don’t have to wait that long. Find other better clinics in the city.

The doctors here a great. I've always felt heard and properly looked after. The front staff are terrible. I spent over an hour and twenty minutes on hold, and it's because the girls at the front didn't want to work. I called back thinking maybe they forgot, I know it can be busy... Nope. That wasn't the case. They just didn't want to do their job. How do I know this? Because when I called back thinking they were just busy, she forgot to put me on hold and I got to hear her gossiping about a boy, how she likes his car, playing squash and the town of Camrose. I am furious. I don't have much time in my day because of work to try and make an appointment never mind get to one. I can't believe the front staff are allowed to behave in such a manner. I had sent a message through the website but then I realized that the front staff are probably the ones who deal with that.

Very professional and kind staff! Dr.U.Khan is a superiorly knowledgeable and caring Doctor. Patients appointments coordinator Lisa is such a professional team member. Every appointment I had in Shifa medical clinic was a great experience.Thank you all !Bella T.

I have been booking appointmnets at this clinic for a couple of years now and they consistently make me wait as I'm a walk-in patient. So do not bother to book an appointment since it won't make a difference. Today I waited 45 minutes in the waiting room, there was only one other person waiting there and then, I waited another 20 minutes in the room. It took the doctor 5 minutes to refill the prescription and give a routine test. Very disrespectful behaviour that it seems to be the norm in this clinic. (The appointment was for my daughter)

I came in at 1:30 P.M. as I was told over the phone this would be the best time for walk-ins. I was dealing with extreme discomfort and pain. Despite the pain, I waited three hours and fifteen minutes to get no service. I was aware of the long wait times, but there was no updates whatsoever and I felt ignored. The service was so slow, and they said they were closed at 4:30 P.M., which I believe was not true because there was other patients in the waiting room. Unless you have an appointment, get ready to spend the whole day in there.