Coast Capital - Richmond Centre Branch

Consistently always slow service.

They didn't cancel my statement they charge us $3.00 Richmond center coastal didn't disgard my $3 oo statement.So mad not going to this coast.Go to other coastal. I will go to Richmond branch Cambie complain to Richmond center.One bank machine outside ATM while back the bank machine didn't work.

Beyond useless customer service with consistently long wait times. I had 2 goals. 1. To ask about the current $300 promo 2. Finish setting up an account by completing a deposit which I wasn't able to do online.1. When asking about some information on one of their current $300 new account promotions the response was you have $300 in account?" So I gave up trying to even ask about that after obvious energy of zero interest in helping me with that.2. Moving on to trying to complete a simple deposit to finish setting up a new account that was approved on August 20th I show the representative the emails of approval and literally the only thing she could repeatedly do was immediately point to the phone number and tell me that I "need" to call them. Didn't even attempt to help me in ANY WAY whatsoever when all I am trying to do is deposit money in the account.I was truly baffled and almost felt like I was on a prank show or something

Tried to access my cash, bank machine broken. Bank staff not helpful, suggested try other banks or wait half an hour for them to open. I found out on my own without their help I can go to Cambie branch which is open. I didn’t feel like they cared about me and just blamed it on Rogers.

Been with Coast Capital from the beginning when it was Richmond Savings Credit Union and truly a membership based credit union, however now its just become a large banking institution with no real regard for the members that have been with them all these years. The customer service and the support is pretty well non-existant, the fees are going up every day and the asides from one or two where good employees who truly understand customer service.. there is not much draw to be part of this institution.

The wait to see a teller is extreme. It seems like a self-perpetuating problem because members know this and only come in for complex things so each transaction is time consuming. The systems are also old. I show my card and they type the number in manually. If I need to withdraw funds they check my id. I got a cashier's cheque hand-written on carbon paper.On a positive note, the employees are proactive and genuine in my experience. The branch seems clean and safe. If the line is long and employees in the cubicles are available they'll do teller services at their desks.If you can avoid coming in, avoid it. If you do come in, prepare to stand in line for a long time. Once you get to an employee you'll be satisfied and get everything you need.

delivered over 75 years of simple financial help and look forward to delivering 75 more. They’re Canada’s largest credit union by membership with over 52 branches serving 543,000 members in Metro Vancouver, Fraser Valley, Vancouver Island and the Okanagan.

Do not open a business account with Coast. The will not go the extra to help you. Staff are robots and just follow procedure. I made a mistake opening my acct with Coast. Should have stayed with Vancity or one of the bigger banks that will want to do business and help you. Tried to get a cheque cleared but they stuck with their 5 day clearing policy. I know from other banks, if you can prove well the funds are legit, they will clear it. Just takes a little work but can be done by other banks. Coast won't even bother.

They send all their incompetent employees and leave them at the same place because it takes each and every one of them forever to do a simple transaction. Is this a training and learning centre? Please change your sign to say it so we can avoid.