Trek Bicycle Royal Oak

I hope whoever makes the schedule for this store reads this review.Went in a few times about a month ago and was helped by Chris, who had a phenomenal attitude, upbeat energy, immense knowledge, and truly cared about every aspect of my bike fit. He saw me the second I walked in and gave me his contact number to reach him if I ever needed anything.On the other hand, I walked in when Chris was not working one day and did not receive the same commitment to service. Took a while just for someone to tell where the bike tubes were. 5 stars, but because of Chris, give that guy a raise and some more shifts.

Wow!! I have been cycling for over 25 years, visiting many shops throughout the years, but the service my son & I received when he purchased his Roscoe 8 was truly amazing!!Rick greeted us as we entered the doors, and helped us get started to make sure we had the essentials for the bike we wanted. After the purchase, we met with Chris. Chris spent almost a complete hour with us explaining pressure of the forks, tires, and how to adjust for different terrain. Did a final quick fit to make sure we had everything dialed in for great riding.I highly recommend this place for all your cycling needs.

Dan was so kind and helpful to me last week when my son and I brought in my mountain bike to be looked at. My son was visiting from Arizona. The bike I inherited from my brother who recently passed away. It is not a fancy or expensive bike but Dan treated it and me with respect. I just want to say that his great service and kindness went a long way to making a tough time in my life just a little bit easier.

Dan was great and took the time showing me different options and the different types of bikes that would fit my needs! When I went to pick up the bike they made sure it was set to my height and show me proper care maintenance! I will definitely be back and recommend this shop.

My friend and I who both recently purchased Trek bikes (not from the Royal Oak location) biked up to the store to pick up a few accessories. We were greeted with smiles, warm welcomes, and an ice cold beer while we shopped. The store manager couldn't have been more attentive and courteous. It was a busy day, but you could hear and see him giving his full attention to each customer. When it was our turn, he helped get our accessories mounted, had some good conversation, we walked away with a couple of Pride stickers, and was treated SO well. My friend and I walked outside and looked at each other and said when was the last time you ever had that kind of customer service?!" It was a 10/10 (even measured against pre-pandemic customer service). Phenomenal! I wrote a review recently after purchasing my bike at the Detroit Mid-Town location that echoes these same sentiments. As Trek owner now

I can not put in words on how extremely satisfied and happy i am with the work that Dan and his team has done with my bike.Exceeded my expectations!

I bought an electric bike during COVID and from the first time I walked in the door I have had the most wonderful and positive experiences! Paula was amazing at helping me decide which bike would suit me best for my needs. I’ve taken it in a few times for tweaks and updates as I bought a three year warranty and every single time the staff has been great! I recently had to get something repaired/replaced and Daniel took care of it. He didn’t try to sell me something I didn’t need and was the friendliest and kindest young man! His dad, Dan, helped me too and it must run in the family because father and son are terrific and really know the bikes! The only negative would be that I was quite disappointed to learn I won’t be able to buy one more three year warranty in June (as I was told when I purchased my bike) because new owners took over in the fall and they discontinued the warranty policy. (That’s the reason for 4/5 stars). Unfortunately that means going forward everything is out of pocket, including my tune ups so I’m going to have to go elsewhere as those prices seemed extremely high. If the new company doesn’t provide a three year warranty like I had, I would have to say look around because that was a great option to have on a bike you paid a lot of money for. That being said if money is no object then I highly recommend see Paula for your new bike purchase and Dan or Daniel for your service needs.

I've been cycling since 1976 and this is a first rate bicycle shop. The staff in the Royal Oak store is friendly, helpful and knowledgeable. Every time I walk in the store its a pleasure. I also like that the shop has a pretty good stock of accessories. When considering a new (unfamiliar) accessory its important to put your hands on the item before purchasing as opposed to buying online and the endless cycle of ship, receive return.

I've taken my family's bikes into this shop several times over the last decade, and I get competent, professional, and friendly service in every instance.Most recently, Justin treated me with a startling level of kindness, and got the job done even sooner than projections.This is the customer experience one deserves when paying for premium products and services. Very satisfied.