St. Lawrence Pools and Spas

OUR BRAND NEW, NEVER SWAM IN ST. LAWRENCE POOL COLLAPSED, AND THEY DID NOT WARRANTY IT.St. Lawrence Pools installed a 27' foot above ground pool for us last Sept, 2021.Their first attempt to erect it was unsuccessful as the walls would not fit on the track, so they disassembled it and came back the next day.Once erected they began to fill it with water but the walls buckled. The installers told us this was likely because it was a cooler, cloudy day and the liner wasn't stretching enough. They emptied it, disassembled it, adjusted the sand bed so the liner wouldn't need to stretch as much and completed the pool, again.We closed the pool as instructed. In April, the walls began to buckle , and the pool collapsed.St. Lawrence informed us it collapsed due to ice damage and would not warranty it, then sent us a quote for a new pool.

There service department service is deplorable. I called to get a new pool liner twice and never got a call back. Even after leaving my name and number it seems they don't need new business. I suggest never calling there service department for any work to be done.

Can get very busy here. They do pool water testing here.

Awful awful service at the kemptville location. Was told on a Friday that they were ordering a part from Brockville and it would arrive on Sunday, we called on Sunday and they have no idea about the part but might come tomorrow. Call on Monday and they said Brockville most likely sold the pieces, so we waited all weekend to fix our pool and we were anticipating getting this part. Really awful, just go somewhere in Ottawa and don't give st Lawrence your business.

Worst experience. Very unorganized in the installation scheduling. Keep getting told my pool will be installed “tomorrow”. It has now been over a week of constant phone calls and visits to the store. I would recommend any other place but here.

Called the Kemptville location a couple of different times this past summer looking for parts. No one ever answered the phone. Left messages both times, no one ever called back. If I can't get someone to talk to when I'm trying to order something, I can't imagine the service would be any better after purchase.Edit: Thanks Chuck, I'll remember that and give them another chance.

In the middle of opening our pool, our old 5 way valve on the filter gave up, and already knew that parts were unavailable. This meant getting a new sand filter and valve, and with the current situation it was difficult to find anything, let alone get it quickly…Tried the Kemptville store and spoke with Alyssa, she said she would try and find something and call me back. She got back to me quickly, and had a filter and sand waiting for me when I got there, same day!Very happy with the service, will be using them for pool supplies from now on

If I could leave ten stars I would. Steve out of Kingston Service was incredible today. Took the time to teach me to reset my Aquarite system, within hours of sending photos had it all figured out. Sure other pool companies I've dealt with would have been a service call, not free customer service. I've a big 20x40 pool, lots of expense. They will be getting my business for the duration of being a pool owner! Call them first! Thanks!

Excellent and quick service! Our pool heater was leaking and I called for service. A technician fit us into his schedule for the same afternoon, even though he wasn't due in our area until next week. We are so grateful!

Excellent service at St. Lawrence Pools in Kemptville! These folks are knowledgeable and extremely helpful - obvious they take pride in their store. The prices are also surprisingly competitive for a small town store - less expensive than many larger stores in Ottawa and rivaling online mail order from Toronto. Well done!