Funeraweb

Absolutely the worst company. Please do not trust this company in handling your loved one's last goodbye. In the time of COVID, we depended on Funeraweb to stream the service to friends and family all over the world. It was especially critical due to restrictions in attendees in physical services. Our live stream got cut off 15 minutes into the 1hour service, but their team conveniently knocked off early at 5pm EST and there was no customer service support to handle any system issues/errors. If you think you can trust a team like that for such an important event, I suggest you set up your own backup livestream instead. A suggestion to the owners to move into a different industry if they can't handle important emotional moments with care, or are too cheap to not get extra CS to work in PST hours when you clearly have a customer base in PST. Unforgivable.For all funeral homes since these guys work B2B, think again about the companies you work with. You don't want to be in the position answering for mistakes/errors in a funeral when Funeraweb is unresponsive.

J’ai eu le grand malheur de perdre mon parrain en pleine pandémie. Grâce à Funeraweb, mon conjoint et moi avons pu assister à distance en direct à sa cérémonie funéraire. Je n’oublierai jamais cette chance que j’ai eu de pouvoir vivre cet événement comme si j’y étais. Merci à Funeraweb. Quel service génial!! ❣️

Le site web dit que nous pourrons regarder l'enregistrement sans problème si nous éprouvons des difficultés avec la diffusion en direct. Comment une compagnie qui se spécialise en diffusion direct peut se contenter et être confortable d'offrir un service aussi médiocre? Pourquoi les compagnies funéraires continuent de s'associer à une compagnie aussi médiocre? Facebook Live ou Youtube Live aurait fait le travail sans problème et gratuitement en plus.

Disappointed web link did not work for anyone attending remotely from uk. Maybe did not work for anyone in Canada also ( will need to check ) . VeryUpsetting as cannot attend funeral of loved one remotely . 11 July 2022 update review from one star to 5 - it was down due to Rogers internet down in Canada so nothing Funeraweb can do. They followed up with my support request /Help call fast l with a explaination why service was down (Rogers internet was down across Canada) .

La perte d’un être cher est toujours une épreuve inqualifiable. En ce temps de confinement, ma famille et moi avons été soulagé que, grâce à Funeraweb, parents et amis ont été en mesure de nous accompagner à l’occasion de la cérémonie funéraire de mon cher oncle. La qualité de diffusion et la facilité d’utilisation de la technologie sont tout à fait remarquables. Merci à toute l’équipe de Funeraweb! Pandémie ou non, le service que vous rendez est tout simplement indispensable.

Extremely disappointed with this company. Please be cautious if your funeral home will use Funeraweb for your loved one's service livestream.Our funeral home had venue capacity restrictions in place due to COVID. This was disappointing; however, they offered a livestream service (for extra payment). We were happy to pay extra as we wanted all of our loved one's friends and family to be included. We were told it would be broadcasted through Funeraweb and there would be a recording available.On the day of the service, we heard through friends and family that the live stream service was not working. Nothing was playing. My family and I were busy grieving during an emotional ceremony so we couldn't address the issue. We were told later by the funeral home that everything on their end was working - it was Funeraweb's service that wasn't. This was heartbreaking as we promised friends and family that this would be available. Our family in other countries booked off work/woke up extremely early for the livestream. Some individuals decided not to attend the service in person because they were told a livestream would be available.Although this was upsetting, we were grateful a recording would be available. Think again. We were given a video recording, however more than half of the sound is missing. I have contacted Funeraweb by both email and telephone to discuss this issue and received no correspondence. This was already a very emotional and stressful time for us. This company is extremely disappointing. They should not be providing services in such a sentimental and sensitive field if they can't do their job correctly and consistently. Please beware.Edit based on company’s response: Your company should not be broadcasting over 350 livestreams a week if you cant ensure that every single one will work. Do better by your customers.

Not being able to attend the funeral (with COVID restrictions) I was only able to hear about 2 minutes of one of the speeches and then the audio was lost. I called the company's toll free number to discuss the issue, to which nobody has responded to me on what happened and the audio has not been repaired. It's really disgusting, given the emotion upheaval of family and friends who could not attend, to miss the words of tribute and love from family members. Obviously, some of your measures to capture these special messages need to be seriously reviewed ! It's completely unacceptable considering the business you are in !

La famille de mon conjoint ont fait affaires avec Funeraweb pour le dernier hommage d'un membre de leur famille et je dois dire que la qualité des produits et le professionnalisme de l'équipe étaient parfait. La webdiffusion était un atout majeur en c'est temps de pandémie et vu le grand nombre de la famille, nous avons pu regarder la cérémonie dans le confort de notre foyer. Merci encore Funeraweb pour ce service spécial qui met un peu de baume sur nos cœurs endeuillés.

5 etoiles en provenance de France ! Avec mention spéciale pour Mr Marc André Sauvé qui a permis de retrouver notre famille au Canada ! Merci ! Merci !

Service professionnel, humain et chaleureux. La web diffusion a été une solution géniale en ce temps de confinement. On a pu dire adieu à notre cher Daniel tous ensemble. Merci Feneraweb.