Sam's Shoe Service

Please do not support this business. Dropped off my belongings for cleaning the end of September, did not receive them back till the end of December. When I finally got them back they had been shrunk. They told me they would pay for them and when they saw the price for each (3 Hats) they decided not to. The person I was dealing with for the entire time also said I would get a full refund for the cleaning which was $220, then had somebody else offered store credit. Why would I expect store credit when you ruined my belongings. Long story short BAD CUSTOMER SERVICE AND THEY DONT TAKE CARE OF YOUR BELONGINGS $1500 worth of hats that I can’t even wear anymore had them all less then a year

My son had shoes died there, and the so called owner Sam, was so unprofessional and he even talked about the quality of his shoes before he took them. When we went to pick them up they forgot to even service them and were told to come back in a couple of days. On top of that they did a lousy job. Sam is very unprofessional and shouldn't work with public. I think the shoe game has passed him up. He's very arrogant and just not a nice guy. He shouldn't work with the public, all he's doing is running his customers away. Sam, your not in the shoe repair business to talk down to your customers. You should let you son handle the customers and you stay in the back.if you want to be disappointed go see this clown I'm sure he won't let you down. You'll never get our business again ,I don't care if your the only shoe repair in town. I'll go to another city before I deal with you again. Not a good place to go and their work is offal.

The representative is very professional. He listens well and gives you the pros and cons of the repair that is needed to fix your item(s).

My former shoe service professional retired. I was referred to Sam’s by a jewelry representative. They cleaned and restored two sets of boots, 1 suede, 1 leather. They look brand new again! The consultant explained what needed to be done and why. Pricing just right for quality received. “I’m as happy as a rat in cheese factory.”Thank you Sam’s!

Me and Sam remarried for business after a 2 year divorce. I can't deny the impeccable styles of shoes provided by this business. I truly missed my time away from doing business with them. Mike your the best in choosing the unique styles for your African American customers!!! One Luv Bro..

Very polite . I added clear rubber/plastic piece to the sole of my shoes. Came out perfect. Prices are amazing. Professional

Terrible experience. Took a pair of limited edition Red Wing boots for new heels and the work I received was substandard. One of the boots even had visible nail heads sticking up where your heel rests inside. How this was missed is beyond me. I was so unhappy with the first encounter, I decided to bring my boots to Cobbler’s Corner in Northville (after much research) just so I wouldn’t have to deal with Sam’s. Cobbler’s Corner went above and beyond and they have a customer for life. Don’t make the same mistake I made. Zero stars and that’s being generous.

Very disappointed with their UGG cleaning services. My son's red UGGs turned pink and they sprayed painted/dyed my daughter's black pair.