AMJ Campbell - Victoria Movers

I sent email to the below email and never got a reply. I have already been telling people my story on FB that ask for reviews.It was the worst moving experience I ever had. The driver didn't get any help from AMJ when his help never showed up. It took 2 days to get our stuff on the truck. I could not get my house cleaned out for the new buyers. My stuff had to stay on the island since the driver has issues at the next pick-up location. My kitchen Island got broken and we know how that happened the driver wheeled it out of the house when it should have been carried. The first day of moving stuff on the truck. The driver was not a happy person. He acted like he was 4 years old the first day. The driver also called our stuff garbage. Nice when I am paying them to move my stuff. At the last min the driver decided to take my Dog run. Nothing about a 500.00 dollar fee. I saw it on my bill. I decided not to say anything until I got all my stuff. I didn't want any more issues at all. There was so many issues from my move I was so stressed out. I still am today. Save you self the stress do not use AMJ.

Broke a bunch of glass moving things across the country, their movers took boxes they were explicitly told not to; and are now failing to respond to our asking about how they are going to pay to replace these items and ship back what they weren't supposed to take. We paid for the damage insurance and now they're screwing us. Do not trust these people.

A friend recommended AMJ Campbell for a city-to-city move; two round trips later I’m convinced I’ll never use anyone else. The estimates done by Bruce were personal, professional and thorough; in the office it is Glynis who provides immediate answers to *everything*. But it’s the teams - Jesse, Ryan, Tyler, and all “The Boys” - who are the backbone of this company. These young men turned what threatened to be an emotional day into a positive and happy occasion. They’re HARD workers, show up when promised, and treat your possessions like their own. Call this company if you need movers - you won’t be disappointed!

After having watched some of their 5 ton drivers over the last few months on the highway there is no way I would call this company to move my stuff safely. Yesterday specifically where I watched one tailgate somebody who wouldn't move out of the way fast enough just out of Nanaimo and then watch him disappear as he sped away even though the rest of us were already doing 10 to 15 km an hour over the speed limit. Your driver's reflect your business practice

Original post April 11, 2022: Moving out day was stressful enough, but this company's employee turned it into a nightmare. He was rude and disrespectful to the senior citizen who was moving. A horrible experience. Corporate response to the employee's behaviour was inadequate, to say the least. Absolutely NOT recommended.On April 18, 2022. The company responded to me: “We encourage customer comments - they help us grow our business; It was regrettable that our foreman's response to your observations regarding the discouraging events that delayed the move were misunderstood by you, equally unfortunate that our formal written apology and cash allowance to take your family to dinner was dismissed when you chose to review us so poorly on this public platform; We sincerely hope your mom is getting settled in her new home comfortably.”I therefore added to my review on April 19, 2022: This is wholly inaccurate. There was no delay or misunderstanding. On moving day, there was an elderly woman with severe and violent dementia in the vicinity. The employee (apparently the person they refer to as the foreman) turned to me and said, “That’s going to be your mother [i.e., AMJ Campbell’s customer] one day.” That was offensive. But apparently just fine to AMJ Campbell.Avoid this company.

AMJ Campbell has been by far my best moving experience in Victoria. We contacted a few moving companies for our move to Calgary and AMJ was the only one who was responsive, gave us a quick turnaround on quotes and were also able to give a relatively short arrival window in Calgary. Glynis was fantastic to deal with and called the day before the move, asking how things were going, if we needed any boxes, etc. Their quote wasn’t the cheapest or the most expensive and I just got a very good impression from them so that’s the one I picked.The movers were also amazing. They arrived on time, wrapped everything with care, disassembled furniture, inventoried every box and piece of furniture, and were friendly. We were beyond happy with how they handled the move. I rarely write reviews but they made what has been a very stressful inter-provincial move much easier and I cannot say enough positive things.I hope my experience in Calgary and the move in is the same!

Outstanding service! Bruce was very professional, explained all the details, prompt in answering questions and honest. Glynnis, friendly, professional and a delight to speak with. Jessie, Ryan and Cramer"and were amazing ! Quick at loading the truck

Our move consultant had great communication and was always available to answer my pre-move questions. Our movers arrived on time and did a super job. They were friendly and professional despite some challenges throughout the day. Our belongings were moved quickly, carefully, and safely. Thanks guys! 10/10

For those who just want to skim: When considering using this company for your moving needs, ask yourself: Would you trust them to help your grandmother? If the answer isn't a resolute yes" (and it shouldn't be)

The staff here are SO kind and so patient. There was a bit of a mix up with the new automated booking system but they more than made up for it with her kindness and willingness to help.I can't imagine this being an easy thing to coordinate as they do deliveries and manage customer pick up, but they make it work!Honestly couldn't say better things about the customer service! Everyone is lovely!