Hyatt Regency Toronto

I recently stayed at the Hyatt Regency Toronto, and I was very impressed with the friendly and helpful staff.Special mention to Rob at the front desk, who checked me in. He was incredibly helpful and went above and beyond to make my stay enjoyable. Thank you!

Picked this hotel due to its location in downtown Toronto's entertainment district. The rooms were decent and comfortable, nothing fancy.... there's a safe and good size fridge as well... there was complimentary water bottles every day after the room was cleaned( cleaning staff did a great job tyding the room). Wished the headboard was closer to the bed, pillows kept sliding back. Front desk staff and concierge were so nice and helpful! Pool is only open in summer time, as it's an outdoor pool... our view was new condo buildings being built. There's a Starbucks located next to the main lobby... this hotel is within walking distance to so many places! Would definitely stay here again!

We stay at many Hyatts due to our Hyatt credit card and this is definitely the worst one we've stayed in. The rooms are outdated and poorly designed. With limited space, the bowl sink in the bathroom is a poor design choice as there is hardly any vanity space. There is a desk area but again poorly designed. A mirror over the desk would have been helpful. The outlet at the desk fused easily and had to keep being reset. The second day of our stay a maintenance person came to our door and said they needed to check for an AC leak. He left after a few minutes and then a few minutes later he came back with another maintenance person and they were both in the room for about 15 minutes while we were trying to get ready for the day. Right before we left, we got a call saying they were sending maintenance workers up to our room because of a leak. On the evening of our third day, we got a call and email saying that we needed to move rooms so they could fix the leak. They didn't offer anything for the inconvenience but after we complained what an inconvenience it would be to repack everything and move it at 10:30pm they offered breakfast to us the next day. We accepted. The breakfast was mediocre but one of the employees was exceptional. She kept checking in on us and made us a delicious smoothie. In the second room, the safe was broken. We informed them three times (they told us they had no record we requested service the first time.) They finally fixed it some time on the fourth day. However since they didn't repair it that morning when we informed them, all day we had to carry around the items we wanted to keep in there. The location is great, very accessible to most downtown attractions. However, we won't choose to stay here again due to all the issues we had.

Stayed there this past weekend and for how much you pay a night you would think our room would be properly cleaned. Previous guests garbage left in the drawers, hair and toothpaste in the shower. Just gross. And the room itself was super worn down and beaten up ( all furniture had sharpie marks from them trying to hide it) Had friends staying at air bnb close by and confirmed that our room did also smell super weird ( probably from the rotten flowers left in a drawer) We even paid the extra upon arrival for the upgraded room. Good location for walking around but other than that I wouldn’t stay here again.

Had a wonderful stay at this Hyatt Regency. Staff was very courteous and always greeted me and asked if I needed anything. Room service options were very good and service was prompt. Room itself was a decent size, very clean and quiet. Hotel restaurants were very nice too. Best thing is the location, within a 10-15 minute walk of just about everything! Will definitely be staying here again.

Our overall stay was good, but one of the front desk clerks was dismissive and not helpful at all. When we tried to check in, he told us our room wasn't ready and we had to wait. We would get a text when it was ready. We waited 45 minutes for check in before going to the front desk. The other concierge then told us our room had been ready . Room service was excellent. Food was good.

The only good thing about the hotel was the location. The lobby is beautiful but the rooms do not match the same idea, they have security roaming the halls for noise complaints, and even though we were good guests they did not return the security deposit and charged extra and would not explain why. When I called to question this I was treated extremely rudely and then they “transferred” me to a line that immediately disconnected and hung up. NO NOT STAY HERE!

This was my family and I first time here in Toronto, Canada. I must say this was an amazing experience. The hotel is located walking distance from everything, and I mean everything. There is really no need for a vehicle.However, if you do decide to bring a car the hotel does provide parking for $32 extra for each 24 hour period for in and out access. Our hotel room was clean and the staff here are friendly and attentive to all our needs. We especially would like to thank Ray at the front service desk and Rha at the breakfast buffet for the legendary service. Thank you.

Our stay was comfortable and had few problems. Staff was very friendly and kind! Anything we needed was prompt. We were offered an upgrade to a suite which was more spacious for a fee. Had a balcony but the door was locked and unusable which was a disappointment. The curved glass window also had a leak during our stay. The pool was closed for various reasons during our stay. First it was closed until further notice" on a beautiful day with the perfect weather. The following day it was closed for weather. Not sure it ever opened but seemed to be multiple miscommunications/info regarding the pool."