New Orchard Lodge

Horrible service , the staff are racist , they don’t care for the residents properly , they ignore the residents pleas for help when the family members are gone they’re rough with them all the time. Horrible horrible nursing home. Never would I bring someone there again. I would rate this no stars .

My mother-in-law is new to the Lodge. She has only been there for 3 months but we have found the care and attention excellent. The staff are quite loving and very efficient. As others have mentioned, it is an old building but it has character and is well maintained. I've heard it described it as cottage-like. It's in a nice location close to the Ottawa River.

Thanks you to the staff at New Orchard Lodge. My mom and family had a wonderful Mother's day. The staff were attentive to all family members. What a wonderful experience. Thank you so much!!

This is an excellent nursing home. The staff are genuinely caring, and the community quite close knit. My Mom was very well cared for here and I am deeply grateful that she was able to live out her last days here.

The building might not be so new and glamorous but the patients are so well cared for they're some of my happiest patients. I'm here once a week and always impressed with the thoughtful and attentive nursing staff. :)

Although it was 10 years ago (2013) and because I've seen reports that nothing has changed for elderlies in Ontario... My mother was there for only two weeks (respite) she came back with a non treated broken elbow, a super bacteria (citrobacter freundii) and confusion. Took a lot of effort to get access to her daily journal (wanted to charge me $900,00 to access it)! They medicated her when it was not allowed, fed her meat when she was vegetarian and so many other. I'm guessing people leaving more than 3 stars is whether because they see their loved ones every day and question the establishment or don't see their loved ones as they just parked" them there. Before putting you're love ones in a home make some impromptu visits."

Staff at this home are very kind, caring and attentive. All questions asked by family members are answered quickly, accurately and with care. The facility itself is a little older, but is well maintained, clean and bright.

We have an elderly family member for who we are their primary caregiver. We were hesitant about placing her in New Orchard. That was 18 months ago. We were on a wait list for other places for over 2 years but her situation deteriorated quickly and we needed to take what was available. While New Orchard looks old and tired and doesn't offer as extensive of any activity list as many other places, the care received has been excellent and the facility appears to be well run. On occasion we have visited and there has been a horrible stench in the hallway where a resident likely soiled themselves but that is pretty rare. I find that New Orchard resembles more of a hospital setting and less of a home or residence. The staff though are excellent. Our family member always has good things to say about the staff, when we do see them engage with her there are smiles and jokes being cracked, and there are no complaints about the food. I however have sat down for a few meals with her at the home and wouldn't call it restaurant quality in taste or presentation but it is edible and our family member is happy which is the most important thing for us. I think we have enough experience after 18 months to say that we have no plans to move her elsewhere. She is well taken care of and that's what counts for the most for us. We have seen no signs of any abuse as others have pointed to an article in their review and amazingly the facility has been COVID free and we have made window visits work.

My mother has been at NOL for 10 years and I am truly grateful for the loving care she has and is receiving. Having gained much experience with LTCHs in Ottawa with other parents I have learned not to judge a book by its cover. I am still recovering from a horrible situation by placing my dad in a LTCH that had a GREAT reputation and a super long wait list. It was through that experience that I became grateful for all levels of staff at NOL which I previously had took for granted. ALL concerns I have had over the years have been taken seriously and handled permanently and professionally. THE DIFFERENCE BETWEEN NOL AND OTHER LTCHs IS THEY ALLOW FAMILIES TO HAVE A VOICE WHILE OTHERS DONT. My dad is at another Extendicare now and receiving the care he deserves. Thank God! I love you NOL. xo"