NOVUS Glass Kitchener East

Had an unfortunate event occur where my car window was smashed during a break-in. After calling multiple other shops with no one being able to get me in on the same day as the incident, I called Novus and spoke with Zach. Zach was a pleasure to deal with, he was extremely helpful, he was able to quote me fairly accurately within minutes of speaking with him and he ordered in the window I needed from Toronto immediately and was able to get my window repaired with zero issues. I would also like to add that the clean up job was above my expectations. I was anticipating having to get my car detailed due to the amount of glass shattered all over the interior, but when I picked up my car I could not find any residual glass left over from the incident.

I am extremely disappointed for their service and would not recommend this place to anyone for windshield replacement. Here are the problems1) 2 weeks after replacing the windshield, in middle of the highway, the glass starting coming off from the side and I had to drive to a convenience store to get a tape to put on it until taking it back to NOVUS to fix it. The did fix it, however none of them were apologetic about this and made it seem like a normal problem, however it is a safety concern2) When I was getting quote from different places, they told me that their windshield has life time warrantee. So when I saw a crack, I called them about it, and was told that they can't do anything about it and by warrantee they mean issues with glass manufacturer. My question is that how can you figure out if this is a glass issue or assembly issue or any other issues. Therefore, the life time warrantee means nothing and therefore don't get tricked.

Terrible customer service. Avoid going there.