Stephenson's Rental Services

Stephenson's RS Niagara Geoff and Chris always go above and beyond to provide customers with the best unit that fits their needs (budget and scope of work wise). They worked with me as a Team to assist in obtaining the unit I required ASAP and were able to deliver it within a short time frame. Thumbs up for the great customer service and assistance in fulfilling my needs,

Friendly staff

Stephenson's Rental Services of Niagara Falls is a top notch equipment rental company and one of the best that I have ever dealt with. Their staff is very helpful and accommodating and experts in their field of of heavy and light equipment and tools. I cannot speak highly enough of the Territory Sales Consultant - Sam Middleton-Stannov and her enthusiasm to help our cause. - She even came to our location to check it out and lend a hand with some heavy manual labour for couple hours!I help to run a registered non-profit BMX Park and race track that emphasizes family values and inclusion with a Nobody sits on the bench" mindset to many families in the Niagara Region. HUGE THANK-YOU FROM OUR MEMBERSHIP!!!Here is some of what they have available:Aerial lift equipment

I scheduled a training session for one of my employees for Aerial Work Platforms at the Niagara Falls location in which I received an email confirmation. My employee arrived and was on the list for training and proceeded to sign in and complete the training that day which turned out to be a different course which I hadn't signed him up for. After making a phone call I was informed that the course I signed him up for was cancelled but I wasn't notified. I was told that they couldn't allow him to have the certificate for the training that he completed that day and they would give me a $20 discount for the proper course which was now going to be held in Hamilton (an extra hour of drive time). After a day of lost wages and lost profit I told the facilitator this wasn't acceptable but no further compensation was offered. my loss of $800 was apparently only worth a $20 discount. Now after the fact I see that they charged me full price for a lanyard that was offered at a discount. Very disappointing.

I rent a lot of lawn repair equipment and its always available and in great working order.

Above and Beyond! Worked with a few people there and Jeff the manager looked after my needs for the landscaping I did. The rental was on time, worked perfectly, was clean and picked up on time. The process was great! Would use them again anytime.

Great location .. staff very smart and helpful

Great rental equipment, and easy to deal with staff. Great service

Awsome friendly service thank you

Buddy at the counter is pretty rude but overall it's a good place to rent from