Purolator

The worst ever ..always an excuse for not delivering on time or saying lies about no one was home ...but we are all day at home lol...I will never buy anything that is shipped with them and when I contact them numerous of times for many different occasions they respond as it is what it is ...NEVER AGAIN !! I de-prioritize them on Amazon... I forgot to mention , even when I offer to go to there storage facilities to pick up my item they deny by saying its in a pallet and we don't have access to it lolI honestly hope they shut down since they feel comfortable with there reputation and don't take their business seriously...NEVER AGAIN !!EVER!!!

The worst company your careing driver lost my package , i contact you mobile service 35 mins no answer wasting time and online chat the respected lady hang the screen !! What kind of people you are

Like everyone else I hate when I need to return packages with Purolator. All of the other delivery services make returning packages easier.

(This review is for Expert Shipping, not Purolator, although the return carrier is Purolator). I returned an amazon package. The guy was very busy (there was a line up) and said to just « leave it » . I figured I would trust the guy, because he was so busy, and Ive been his shoes before… Big mistake.. still havent gotten the refund and it has been 2 weeks. I guess the guy just kept the package to himself.

The worst company ever do not work with them and do not try the fast delivery they are just lier and also their customer service is the worst I have ever seen . They don’t try to help but do what they want to do from their head . Everyone should avoid their service even if you have to move to New York go by yourself and don’t wait in any city in Canada because they are the worst ever.Please guys read all the comment in this page most of the customer are giving 1 and they should remove this company from the market as she is really disrespectful to people and they don’t care about you or what you think !!! Shame on them and on their ceo or director that only sleep instead of honoring customer.Please contact me so we can sue them to the court thank you

Ignorent, disrespectful, irresponsible people.If Purolator ships your package there’s 100% certainty you have to run for it. On over 10+ deliveries i had a misfortune to deal with Purolator non was delivered, never did the driver give a call, knock on the door, leave a notice! And I live in Downtown Montreal in a multi storey building, there’s literally not a single option to miss a delivery. But these guys do it (on purpose?) out of their lack of training(?), company values(?). Such recklessness can be a coincidence a few times, but with the consistency Purolator fails to fulfil its obligations, its management keeps proving that their clients’ comfort is their least priority. What I recommend to every customer, when placing orders with merchants specifically ask that the delivery be made through anyone other then Purolator. This works with BestBuy, Amazon, Bell if you specifically ask for this during checkout.

They basically stole a package I gave them to return. The package never arrived at destination. No info, they just straight up « lost » the package. DO NOT DO BUSINESS WITH PUROLATOR OR WITH BUSINESSES THAT USE PUROLATOR. Unless you enjoy losing money, of course.

Beware apartment buildings! They will never deliver and always write no entry code to the building. If you have an amazon account, I suggest you call them and de-prioritize them so they don't use purolator!

Always late! Sometimes they just dont do their job... When you are supposed to receive a package requiring a signature, they leave the package in front of your door without notification.

They use illegal charge practises, they take zero responsibility if they damage or loose any of your packages, they are rude to clients and very unprofessional, avoid this place and go to the DHL store next to Beaubien metro (or the one next to McGill metro downtown), or the UPS Store next to Sherbrook metro as an alternative.They make you pay for package drops even if the shipping are already paid. I used to drop packages there and they never charged me before, the girl told me they will charge me 5$ per package, when I asked her to show me where this rule is, she told me to check the website. After I found nothing on the website and asked her to show me where it was, she was first very rude and would not explain why she chose to charge me now but never did in the past. She then called her manager, and after a while, told me that her manager told her it was 5$ per package (so the rule was nowhere to be found on the website). After giving up per lost of time, I end up agreeing to a proposal she made (5$ for the lot of 6 packages). When it is time to pay, she charged me 23$, saying it's a favor because it should be more, totally ignoring she told me it would be 5$ before handling the packages. I ended up having to accept the surcharge by lack of time as it was closing time.Also, when I got back home, I realized they wrote on the receipt they were not responsible for any loss or damage of the package they handle, basically giving them a free pass to do whatever they want with your package if they don't like your face or whatever. I would have never agreed to leave my valuable packages if I would have knew of that beforehand, and certainly not after having paid a surcharge for them to take care of the packages.