Merson Automotive

I had a screw in my tire ( where I bought and store them when I change my winter's ) so I look under Tire Repair"

I have brought my car in here on a few occasions for repairs. Drop it off. They call me when it's done. Made an appointment with them for tire change 2 weeks prior for a 10:15 Saturday morning. Walked in at 10 they said it would be an hour and half to 2 hours before they could do the change. I said I have an appointment at 10:15. Why the wait? Said I live 5 mins away. Call me 15 mins in advance and I'll come right over. The clown says Sorry sir that's not the way it works" So it's obvious they know how to take an appointment but can't commit to it. Will never go back there again."

The best. I have been coming here for years (going on decades) and wouldn’t consider going elsewhere. The team is always pleasant and most importantly trustworthy. They will tell you what the issue is, give you options and work with you to come up with a cost effective solution based on your car and situation. As a woman who has too often encountered service workers in other institutions talking down to her or trying to pull a fast one on her (as if I can’t understand mechanics), I can say that is is refreshing to be treated with respect and fairness. Thank you Charlie, Celso, Mark, Chris, and the entire team. I wholeheartedly recommend them.

My first experience with Merson Automotive was not a pleasant one. We bring our car here twice a year for a tire change notably since they can also store the tires and we have had no issues, but this time I took the car in rather than my spouse and I sat around for over 2 hours. We had an appointment, so I would expect to be in and out fairly quickly and due to the location it was not feasible to just drop the car off. They state that it should take about 1 hour (still long but I can deal with 1 hour).I also really do not like all the plastic bags used, you would think they could find a more eco-friendly alternative. I asked that they not place my hub caps in a plastic bag but just put them in the trunk yet they still used one as well as requiring a printed invoice rather than an email.Thus a really bad first experience for me, but since it is the first bad experience over a few years, we will likely return to try again in the fall as the service at the counter was very friendly and overall it has been a good experience for my spouse.

Went to mersons this morning for a wheel alignment on my Z4, service was quick and efficient, staff were friendly and my car handles better than ever, thanks Charlie!

It is no wonder that Merson came highly recommended to me by two wise seasoned women.I had a flat tire to replace but on further examination ,Michael in customer service explained to me why he suggested I would need to replace all four tires.- basically he showed me that they were no longer safe on the road -too used etc.As a veteran health professional ,I was concerned about this unforeseen cost. Michael answered all my questions in detail so I could make an informed decision. There was ZERO pressure. He told me a few times - if you want to come back in a few days , vet other prices for tires etc- that I should do what I felt comfortable doing.After serious consideration I accepted to have the work done. The great news- the tires were on promotion AND THE SAVINGS WAS SIGNIFICANT-and he waived the installation costs. Because I had serious time constraints , he was able to complete the change of tires that afternoon.I feel Michael was so very patient gracious and Uber helpful. The service was absolutely excellent.On the drive home there was a significant difference with the way the car handled - it was a smoother driver and the car hugged the road well.I also read the other reviews on google of veteran users who highly praised the service for their integrity, reliability and great mechanics. This is exactly how I felt too !

My husband and I have been Merson clients for many many years. We have always been happy customers as the staff are always so friendly , knowledgeable, trustworthy and nice to deal with. As great as the service has been over the years, I've noted an overall improvement in terms of organization and service. Thank you so much Charlie for everything--You and your mechanics are awesome and Chris for always being so personable and efficient. Such an amazing company to deal with and yes I would highly recommend !!!!!

I have been dealing with Merson for almost 20 years now and I must say, being a woman, it's the first garage that I feel very comfortable going to . The customer service is excellent! I usually deal with Chris who is always very pleasant and professional. I am always confident that I will get an honest and courteous service. Highly recommend this place!

Love the care they take of my moms car but also of my mom!I live out of town and whenever my parents had car issues I knew they would be fine going to Merson. Since my father has passed and my mom has to deal with the car on her own I feel relieved to know she can go here for a fair price, great work but also recognition by name when she comes in.I was with her on a visit when there was a last minute need for repair. The dealer said it would take a while over the weekend. The guys at Merson found a way to get her in and out within 24 hours! Charlie made it happen and seeing the relief come over my mom was priceless.Merci Charlie and the gang at Merson!!!

I Sent them 3 inquiries via their website regarding issues i am having with my car ...(possible timming chain problems, complicated job if so)I wanted to know if those issues were something they were comfortable dealing with...i Never got an answer... i will rate them one star based on that as I never actually got to talk to them.If they cannot be bothered to answer questions about prospective repairs , after 3 attempts on my part.. that says a lot..they really should remove the mention that they usually answer within one business day. Because they do not.. I reached out 3 times over four days .. never heard backSo much for their reputation""