Blue Line Taxi

I have used the Blue Line app for lots of trips and found it convenient. However, tonight I was left waiting for a cab that never arrived and was charged for three times the amount of the trip I would have taken. Someone else must have taken my cab, the driver did not bother to check, and I guess he wasn't concerned that they were driving to another address three times the distance of the address booked. I can't trust the app anymore. I am trying to resolve the issue with Blue Line, but can't connect with any human being who can deal with the issue.

Exploited us cost wise returning from a Senators hockey game to downtown and absolutely wronged me when I left my cellphone in the driver's vehicle (distinctly remember having it in hand as was showing friend a video on it just before exiting upon arrival at destination). Noticed missing phone and immediately called from friend's phone (had receipt with driver ID) to notify them of cellphone left behind, which went to voicemail. Persistently followed-up in writing (via email to all available contacts listed on website) and by phone with no response. Find My iPhone revealed it was with driver, but now days later it appears to have been taken/stolen. Given this was a government-issued/work device, the implications and severity of matter are even greater.

I used to take Blue Line taxi before I got a car. I have been using them for 5 years now. I don't really have many complaints, some people might say it's expensive. I like that they are usually on time, cars are clean and drivers are polite. The last taxi driver started a conversation, he was so funny. It was as though we had known each other for a long time. Had a great experience with this company.

Just took a taxi from the Ottawa airport to the Fairfield Inn and Suites. I'm a female and I'm not comfortable using Uber. I just spent a long day traveling which included a 4 hour drive to the airport in Calgary. I expected a courteous and pleasant ride to the hotel. Instead, my driver in car #385 spent the few minutes to the hotel explaining that the airport gets $6.50 and he's basically working for nothing" because of the short fare. Despite being rude I decided before we stopped that I'd give him a good tip of $10 to make it worth his trip. By the time we pulled up he made other offhand comments and I decided to reduce the tip to $5. On a $8.48 fare that's over a 50% tip.After we pulled up to the hotel the driver just sat there and I had to ask "how do I pay?" His response was "you don't have cash?" I didn't so he grumbled as he plugged in the machine for a credit card. I paid

Cabs are always available, come quickly, and importantly know where it is you want to go. There are a number of taxi stands around so once I figured where those were I just used those instead of calling.Cabbies were also friendly but too much so, 2 am coming off a long flight is not a time I want to chat much. They all knew quite a bit about the city or my destination.I did find though that a number of the cabs needed some cleaning inside, both the seats and the inside of the windows. The cab I took from the airport really needed to be cleaned, not the best look when first arriving in the city for visitors.

My driver George in Ottawa is the best taxi driver I’ve ever had in my life. He gave me a tour of the city when my flight was cancelled. He even stopped to take pictures of me on my phone at various places in the city. George went above and beyond!!!

We waited 54 minutes on a hot afternoon for a cab that NEVER showed up. Driver called and said “I am here, where you”? He was not there but at wrong location. They kept saying when I phoned for update driver would arrive in 5/10 minutes. After 54 minutes we have up and walked a 25 minute walk back to our hotel. Absolute worst cab service I have ever had. Even in bustling capitals in Europe. Worst city cab I have ever experienced. Take my advice and book another cab company in Ottawa, or take an Uber.

Ordered a cab for 4:20 am and needed a large one for 3 adults, 2 kids and luggage. A Rav 4 showed up (cab plate 404) which would have fit all of us. The driver insisted he needed to call his friend" to come take all of the people and most of the luggage which ended up being a much smaller Camry. Driver 404 put two pieces of luggage in his Rav 4 and the rest of us crammed into the Camry and we all took off for the airport. When we got to the airport

Had to get a cab for my friend but their website crashed in the middle of the booking. I did not get any confirmation or anything so I figured it didn’t go through. We booked an Uber and while my friend was waiting for it the cab driver starts harassing my friend and yelling at her that he drove 2km to pick her up. How were we supposed to know that without any confirmation whatsoever? Not only was this incredibly unprofessional, it was also 4 in the morning and my friend is a woman getting yelled at by this random man she doesn’t know! No wonder everyone prefers Uber these days.

Stupid service. Booked multiple times but did not arrived at pickup point. No messages. No calls from driver. Spoke to customer service they claimed driver was there. Just stupid response. Will not recommend anyone..