QS Travel and Tours Inc

Amazing service, great deals

I spoke to a gentleman on the phone and he was extremely knowledgeable and friendly. I liked how he was up to date with the new travel policies and he saved me a lot of time.

Always get excellent deals for vacation

Save yourself the hassle and stress use a different travel agency. Extremely poor customer service, I will never plan any of my trips with them again. I recently went on vacation with friends as a couples trip. Less than 24 hours before our flight our friends were notified by Queen Syrena that their hotel room was no longer available as hotel was over-booked and they would be moved to another resort or they would need to cancel their trip. Understanding these given circumstances we contacted Marzanna to seek guidance and what options we have however she advised all of us that she has seen hotels over-book before but offered us no help or insight why this would happen on such short notice. She just advised we should just go on our trip to different resorts separately. We were shocked by the lack of knowledgeable and assistance she had provided. When I called back the second time to see if we can get moved to the hotel where our friends were staying she wouldn't pick up my calls. We proved this by calling from a different number right after and our call was answered right away. We decided to call Air Transat directly to see if there was anything they could do as our agent was not returning our calls and avoiding us. Air Transat was extremely helpful and escalated the matter right away, they even called the agent. At which point the agent was quick to call me and ask what I needed, I kept Air Transat on the other line and waited to see if she would help at all. After being rude and giving me attitude she said that if I wanted to switch I should have told her 45 days in advance about changing a hotel". I asked her how that would be possible to give her 45 days notice in advance when this was an error on the resorts end and she called us that day to advise that other guests were over-booked and needed to be transferred and that her statement was very contradicting. To which she had no answer. I don't see a purpose of using Queen Syrena