Hardwood Planet | Laminate, Engineered Hardwood Flooring Supplier

Excellent service from every person I encountered at Hardwood Planet. They were very knowledgeable and informed us of every detail of the product we were purchasing and were very responsive. The prices they offer are also very reasonable. All around great company.

As a retailer with 10 years of experience, I have seen many floors and purchased from many different flooring companies. Hardwood Planet is the best I have worked with. They are such friendly people who genuinely want to provide the best quality flooring possible. It is always a pleasure to buy from them.

I've shopped around, and I can't find anything close to their prices among Canadian wood flooring manufacturers. The quality of their products is also above what you will find anywhere else: my clients are always satisfied when they receive the product.

Hardwood Planet’s flooring is one of the most popular selling brands in my store. I have never had an issue with the quality of their products. They always provide exceptional customer service and continuously deliver flooring on time.

We purchased the Oak Tofino engineered floor for our entire house. We were told the floors were very strong and durable, unfortunately that is not the case. Wish I went with my gut instinct should have went with hardwood floor. We were told this floor was comparable to hardwood but that's not the case. We have lived in our house for almost 6 months and the floors are terrible. They are so frail when you drop anything on them they dent. Previously we had solid hardwood floor and when things fell there were no issues. Not sure what the warranty is on these floors previously when I called they said these are the best and they haven't had any negative feedback. I have 3 small children things are dropped.. toys, cups etc. These floors are not durable I would never recommend them. Super thin and not solid. Posted several pics of damage from items that were dropped.. as well floor seems to be peeling in some spots. Very expensive for what it really is. Go with solid hardwood for durability.

POOR QUALITY, POOR CUSTOMER SERVICE. STAY AWAY._____________________________________________Answer to the owner:The product has serious issue, some tongue and grove does not match. The distributer is aware of this, he came to the site and admitted this has quality issue, so they send email to the company try to solve it. The company simply said no, as the owner told me, he learnt from the past, he has to be tough to his customer. I repeated asked the owner when he came to my project, is this really HP quality, and should I expect this kind of quality, he kept silent.The product was kept indoor with furnace and humidifier on, all according to the manufacture requirement. Professionals told me, the product should perform better when the product keep in house in a controlled environment, but the customer claimed the issue caused by longer time in house.The owner always use 5% as his excuse, as long as he believes there are less than 5% of products have issues, he is OK with it, and customer has to live with it. We paid premium price for the product, and quality is poorer than laminate and engineered hardwood products.Series issue with quality control, same model has dark line stain issue, Tonge and grove does not match. Even in the same box, they still have groove issue.I tried to call the owner Alex to solve it, he does not answer his phone.Saying is one thing, doing is another. This is exactly what is happening with this company.Check carefully with the warranty claim, read it in detail, and you would not be fooled by the big text.____________________________________________We bought the select and better wire brushed hardwood floor from HP flooring, the products came with uneven stain, black strips on many pieces.The product also has tongue and grove issue, the first shipment does not work well with the 2nd shipment, as the surface are not even when put two boards together. The shower owner showed up and admit the slot issue, So they took the 2nd shipment back, and send another shipment. When the 3rd shipment arrived, we took a few pieces out and tested it out, the tongue and grove matches with the 1st shipment. The surface are smooth and even when you put them together.Unfortunately, When the floor have been installed, we discovered the uneven surface again, this tells me the products are having serious issues, the quality in the box are not the same, Tongue and grove and not the same even within the same shipment.Also, we noticed black strips on the surface of the boards, many of them. This is unusual, I also send the picture to my builder friends, they never had such issue before.I have been in construction and real estate development for over 15 years, I have not seen this in my career. So we called HP and the big boss showed up. And told me this is normal, I should expect this from hardwood floor.Well, to be honest, I choose HP flooring simply because it is made in Canada and it’s made locally. But, this product really disappoints me.HP flooring is offering a box of hardwood floor for me to replace the ones with issues, and I have to get my guy fix it.By going through all this, I conclude that the product has serious issue, so does the customer service. If you are buying HP flooring products, be prepared for this.

When it comes to finding the perfect hardwood flooring, this manufacturer offers a wide range of options to suit every taste and style.

Disappointed with quality of BP grade. We spoke to Viktor and he showed us what the BP grade would look like in the showroom. However, the pieces we received were severely damaged and chipped. Our installers used it in the installation and it was too late for us to have it redone. We were led to believe that all it would have is knots and shorter in length which we were okay with. We didn't use them for installation but the wood has shrunken and there are a lot of gaps. Really wish we hadn't gone with BP grade and I think the company should not even sell it given the quality. I would have been better off purchasing all of the regular grade. Sadly, I would not be able to recommend the company given we feel we were seriously misled.

If you're in search of a hardwood manufacturer in Woodbridge that offers a vast range of options, look no further than this company. From classic oak to engineered flooring, Hardwood Planet offers an extensive variety of hardwoods in various colors, finishes, and textures.

At first pleasant , knowledgeable salesman gave all kinds of good advices. We did purchased the flooring.When I came to pick it up, suddenly,I was told, if I use my credit card it’s an additional 2%. Using all kinds of tricks to get the sale. Not very honest people , I should say. Very unpleasant