Firestone Complete Auto Care

Very horrible experience, don't waste your time here. I brought a car in for alignment and a general maintenance inspection and i was told I couldn't get the alignment done because of bent suspension parts which is whatever. But once we took it on the road the brakes went to the floor and we barely made it back home. The brake line was damaged and we could've been in a horrible accident! Went back and will be speaking with management. The entire lobby of 5 people (including me) were all unhappy with the service there. What a bad shop.

Approx. 15 years ago. My wife almost spent $3000 because of overheating issues. I changed her thermstat for $20. Amazing how they try to take advantage of people that know nothing about cars. Lesson to all, always get second estimates and opinions.

Im not sure if it was manufacturing or installation, but errors happen. The major factor that I will continue service here is that it was fixed and done with consideration of my time.Stuff happens and I don't expect to have them take on the whole situation, I did have to Uber but when I had taken my key they came and got it from me as well as towed my car (a stuck lug nut). They fixed the tire at no charge and handled the situation.If you're within the time frame, I do recommend using the warranty line and not calling directly.

October 2022 I brought my 2020 Honda CRV to the store for the State Inspection. A few days ago I received an email from the DMV stating that I needed to renew my registration. . As I went online to pay, I could not since the Honda had not been inspected even though my sticker said otherwise (October 2023). I checked my emails from October and found the work order from Firestone proving that the inspection was done. As I called the store I was told that the order was for a 2015 Civic which I never owned. Most probably the wrong car was scanned and sticker put on my car. Mistakes can be made, but the employee could have cared less and was completely unapologetic. He stated that he doubted they had anything to do with the error (the sticker had that shop code on it..) and made me pay again for the inspection. As I complained about having to pay twice for an inspection he told me I should have been grateful that he was able to sneak me in in a short notice for this inspection. Will never put foot in that place again.

I'd stay away from firestone onMaple Rd. I brought my truck to Fire Stone for a simple wheel alignment and NYS inspection. I made a appointment a week prior to drop it off at 11am Saturday morning. They called me at 2 pm Sunday afternoon to tell me their technician crashed it into the alignment machine. This is why I bought a tire machine and trust no one with my vehicles.2021I made an appointment with Anthony yesterday to do a wheel alignment and tire balance he told me they are available 9am 10am 1 pm 2 pm etc. I said put me in for what ever will get me done quickest since I'll be waiting. 2pm shows up and they tell me a min of 1.5 hrs. Whats the point of making appointments. I've been dealing with firestone with years but only because I have lifetime wheel alignments on all my vehicles with them. Its time to call district and get them to refund me my money for them. This place gets worst every year. Especially when they try to charge you $500 for a tune up on items I personally did maybe 2,000 miles prior (oil,air filter and spark plugs) what a joke.

Very happy with my experience today getting My tires replaced . Maurice was very nice and helpful I will be returning when I need work on my car.

Horrible experience multiple times! I paid $2,600 for the best tires on my truck and within a year the tires were bald, i went back and they charged me for more tires and wheel alignmentwhich is completely off as my steering wheel is completelyto the right. I also own a transportation company and had new tires put on and the lug nutts was so tight the entire wheel snapped off and I have yet to hear from them as my vehicle is still sitting.

Took it in for an inspection and they said I had to remove my tint. I paid for them to remove my tint and they returned my car with missing parts. I don’t know what they did but they didn’t tell me until I took it home and only later did I find out they didn’t complete the job. They lost my part and never told me. Unprofessional and lack of attention to detail. I will not be bringing my car here for anything else.

In all fairness, I go to Firestone as I have their credit card. I drive fairly often, and typically long distances. But I do recommend this Firestone as they've been good at getting my car done and with great service. Everyone is friendly and does a great job explaining and recommending options to maintenance and service.

I got sent here from a different location that promised me an inspection. I get to this location frustrated, exhausted and just fed up and found out they were booked up for the next several days. I had already been to several places trying to get my car inspected. The guy working (I unfortunately didn't get a name) pulled some strings and had me out of there within a half hour. Thanks for your help! Will visit again! And recommend to others!