Hart Store

Update: The store in Oshawa called me and offer me a full refund. I am so glad I am not stuck with a terrible carpet. The company is at least good to their customers.I bought a rug from these people and I cannot even vaccum it. The material is fake and dust and dirt get stuck inside.

Very bad experience. One lady staff member is very rude.

I had purchased a shower caddy from the Hart store in Oshawa. The instructions were hard to follow. I was very frustrated trying to Assemble the unit. I went into the store and I spoke with Stephanie. Her customer service was outstanding she was able to Assemble the unit for me and she went above and beyond to help me. thank you so much.

I love this oshawa store. They are nice sales people and this small store always have something Beautiful .

I placed an online order a month ago, credit card was charged instantly and received confirmation items were avail and shipped days later . To date I have not received my items, and it has been a nightmare trying to get a tracking # for my order that I have paid for. The web page that says track items is just a blank screen with no valid information. I have received vague emails back to my inquiries saying the store responsible will call me (but no mention of what store) NO ONE has called at all. I have tried calling myself voicemail states will call back and surprise no calls. All I wanted was tracking information and a possible ETA. Terrible Terrible customer service. At this point I am feeling like I got scammed and cannot even speak to a live person to try and get my money back.UPDATE :Jade from the Oshawa store saw this review and called me on her own accord. She went over and above to make things right even though this wasn't her stores issue .She is the only good thing about my experience. Thank you Jade for your assistance.

Terrible customer service. Impossible to speak to anyone. Items purchased were sub standard. Stay away from this store. It was generous to rate them a 1". Need negative numbers to accurately rate them."

I would like to comment on their product but sadly cannot. I purchased a couch 3 weeks ago ( that said was in stock). I have been calling ever since and just keep getting told they are doing inventory. I really just want my couch :( poor customer service.

I went there right after work and arrived at 5:50pm. The door was already closed. But it says it is closed at 6pm. I knocked the door and staff inside just simply pointed at her watch. To show me what ? It was still business hour!!! Seriously ? How you guys still remain in business by this poor business practice ?

Amazing pricesFriendly helpful staffWorth checking out

Worst experience they looted me I purchased bedsheet there was no level inside even i didn’t open properly just open to check product quality and when i went in london ontario store they refused to return it they said to me there is no levelWorst scam i want my money back and i will put my review all store in canada as well as Facebook util my money not refund