XOX TOYS

What a great experience during the whole purchase process. The customer service, the knowledge, helpfulness and ensuring I was satisfied was all more than I could ask for. Most importantly, the products are high quality and work amazing. Definitely worth the money!

Excellent customer service! I had questions about certain products and I got a response very quickly!! I highly recommend this company and I will definitely purchase more products!

I purchased a product from this company and the experience was discouraging and displeasing, to say the least.The product I ordered (in my opinion), did not work properly. I contacted customer service and they recommended some trouble shooting techniques. I followed these without improvement. They then asked me to send them a video of the defect, so I did that as well. They then asked me to return the product to them for “quality control testing” (seems weird to me for a company that sells intimate toys, but I had spent $100 on a product so I wanted a resolution).I tracked the shipping and when I still hadn’t been contacted by the company after the item had been in their possession for two weeks, I contacted them. The responded that they performed a quality control test and that there is nothing wrong with the product and that it would be back on the way to me. I told them that if this is the way the product is “supposed to work”, then I don’t want it back because it is poor quality.They told me that it performs as expected and they aren’t offering a refund. I asked to speak to someone in management who called me quite promptly after my request. The gentleman in management was initially quite calm, polite, and professional.I explained my experience and the manager asked me how I can expect them to offer a refund on a product that works “as expected”. Let me be clear, this is a motorized item that literally cuts out and dulls when any pressure is put on the item..it clearly does not work properly. I would also like to mention that my sister has the exact same product and hers works properly. He told me that they think I just don’t like the product, and that the company cannot “afford” to offer refunds to clients that are dissatisfied with their products. He also informed me that most clients who are displeased with their products are “grateful” that the company is willing to “cover the cost” of having the product looked at by their quality control team. He also informed me that he has spent “twenty minutes” on the phone with me and that “most clients are grateful” for this as well. He also informed me that they don’t make the product themselves so they cannot be responsible for displeasure…even though they sell the product. The example I provided is that if I purchase Cheerios from Costco and they’re poor quality cheerios, Costco takes them back…so what is the difference? He said that they would have to dispose of these products if they were returned and I responded that Costco would also have to dispose of the cheerios. But Costco actually priorities customer service, unlike this company.He then offered me a discount on another product (LOLOLOL) to make it right - which I obviously denied.All in all, no resolution was reached. He told me that they pride themselves on their customer service and this, to me, was a hilarious statement. They have my money with no intention of returning it and THAT is their priority - keeping that money. This phone call from management was intended to manipulate me into thinking this situation was handled appropriately, NOT to do the right thing. My hands were tied because they already had my $, and this company will take full advantage of that.Poor quality products, management that only cares about making money.0/10 would NOT recommend.

Seamless online shopping experience with fast shipping that arrived to my house discreetly. I've ordered a few times and have always been pleased!

Such an easy shopping experience. Customer service was super helpful when I had questions!

Great selection with great prices.Customer service was very responsive and kind. This was my first time purchasing toys online and xoxtoys really made this experience seamless and I am already excited to order my next toy! Watch out for promo emails they have really good sales!

I found the service with this company to be prompt and professional. Everything I ordered came on time and was exactly as described on their website and buying descriptions. Highly recommended and I will definitely buy from this site again!!

Quality customer service and knowledge, paired with a large inventory of products. Quality of products purchased are great.Definitely would recommend shopping here!

I bought a product through XOXTOYS.There was an issue with the product due to my error. XOXTOYS was the most responsive I have ever seen of all the Amazon retailers we have ever dealt with. They responded to my e-mails immediately. They were receptive to and addressed my concerns. The solution they provided was BEYOND my expectations. I recommend XOXTOYS for any of your adult needs. Great products combined with attentive and responsive customer service. Go to their site, order products and create great memories. Like me, you will be going back to XOXTOYS again and again!