Desmeules Chrysler Jeep Dodge Ram Laval

my experience at Dodge Desmeules was amazing. I was served by Kamal and he did everything in his power to get me the best deal ever. i’ve never experienced a better service than him. GO SEE HIM!

Very organized, fast, and clean place especially for car inspection.No need to stay, just drop your car, deliver the keys and they will call you when it is ready.What a special service.

Update - See below second paragraph. (Just because I had enough)Review July 2020 first car acquisitionContact au téléphone, vérifications crédit et sélection véhicule, tout s'est bien passé et avec respect.Les employés sont là pour répondre aux questions.S'assurer de bien lire votre entente, offre et contrat avant de signer.Review Update July 2021 - New car acquisition trade-in experience review.Bought a Dodge Grand Caravan at 440 Desmeules and here is the story that comes with it. I had to complain and finally have my front disk and pads changed. They changed my brake disks and pads with lower quality than original (OEM) after having them checked twice by two qualified mechanics. My front left driver side brake kept and keeps screaming every time i brake at any speed whether its city driving or highway driving. Issues was addressed multiple times my disks and pads were changed unfortunately the problem remains and was verified by 2 garages. I gave up and endure this issue everyday driving to work. Also have my kids in the car asking what is that noise. Considering the weight of a minivan, it should be equipped with brake system that can handle the pressure and weight. I am extremely worried with the winter coming soon. Vehicle is a 2019 Dodge GC (CREW) was driven 5000 kilometers by me only since acquisition. The vehicle was delivered with winter tires. Today I found out that the winter tires are not the right size and dangerous for winter driving (225/60/17 instead of 225/65/17) which will make the van go 1 and almost 1 1/2 inches lower. Tires are not new and used (stickers on them shows USED) and only good for one season pushing it to 2 (4.5mm depth). I bought this vehicle for 40K+ and I don't even deserve a proper inspection and parts maintenance at acquisition before leaving lot of the dealer with the car, I had to return 3 times. So far I am not impressed and will most likely never buy a Dodge again or refer anyone. I am a reasonable person but will not be pushed around and get a depreciating debt with a dealer that will not responsibly fixed their mistakes. With no mention of names I have addressed and spoke to 4 people this issue and only the last woman was really kind and willing to help.The issue is quality of parts and installation, that is what needs to be addressed.I like to show people what a bad situation can be when buying from dealer and what to expect and what time consuming it is. This review will not be removed until conditions are met.

Always wanted a Wrangler and Vincent helped make that happen. He was absolutely amazing every step of the way. Great experience at Desmeules. Honestly probably the best experience Ive ever had buying a vehicle.

I would like to thank Vladimir and the rest of the team for their excellent customer service and professionalism. The over-all car buying experience was great and efficient. We bought a 2019 Dodge Caravan 2 weeks ago and the buying process was a breeze. You do not feel that you are just a number, instead you are a true client for them that needs exceptional care. Thanks again!

We bought brand new pacifica 2020 hybrid 0 km, after 1 month problem start happenings engine problem we went to chrysler mechanic ( we have guarante) They repair 2 days later same problem... now it been 6months we have the Van let me tell you all the problem we hadPs: I am at the dealership waiting to talk with sale manager it been 45min I am waiting...Engine problem around 8 timeService hybrid electric vehicle system 3rd timeService charging system 3rd timeVehicul speed may be limited first time todayBrake problems.... liste goes onNeverrr buy from here never trust USA cars... worse decisions.....11 APRIL 2021: New problems.. worse dealership, worse car, don't ever buy USA CAR you will regret.

Courteous and professional service team. Joel is a star, and took detailed notes on the issues I encountered.From the moment I brought my car in to the moment I got it back, I was handled beautifully. The team created trust and was very fair with the costs.Their reputation for good service was validated thanks to Joel and the rest of the team.Thanks also to M. Claude for chauffering with a smile and fully engaged to the customers.Thank you!

I brought my car in to use their SAAQ inspection station. The staff was very friendly and courteous. The appointment went as scheduled and was finished early. As a bonus when I went to but coffee from the coffee machine a nice lady brought me into their showroom and provided me a free coffee to make my day a little better.I would use any services they have to offer as it is done with care.

This was my first time purchasing from a dealership and I was more than happy with the whole experience. The customer service was exceptional. Very professional and courteous. From Carolyne in credit to Martin in the service department. I had my questions and concerns answered in a timely manner. Thank you for everything.