Tippet-Richardson Moving & Storage

I am an employee. I write this review on this company with pleasure. I only worked here for 8 weeks before I was diagnosed with Cancer. Tippet Richardson did not hesitate to fully and completely support me during this past year. I am still not back to work full time, but my boss has been kind enough to allow me to work at my pace, as my recovery progresses. Sometimes reviews have to be about the core value of a place as well as consumer experience. This truly is a family". I am grateful for the support they have shown me."

The boys came in as scheduled and they did an excellent job.During the move and during a courtesy follow-up visit, your people have shown courtesy, professionalism, attention to details and a positive attitude. They were efficient, punctual and did not cut corners. They were informed on the policies and procedures and responded to questions when needed.I want to thank you for helping me during this stressful time for our family.The same goes for your office people during the pre and post move phases.There was only one minor opportunity for improvement that I will point out for you. The wood case on one of the three art pieces I shipped was removed on the truck instead of inside the house. That maneuver made me a little nervous. Again, just a small detail to watch for next time.

We recently moved from Calgary, Alberta to Oakville, Ontario. The move went very well with everything arriving in one piece and nothing getting lost. All of the Tippet-Richardson staff that we worked with were helpful, friendly and professional including Lorraine who came out to provide an estimate, Wendy and the gentleman (whose name I have lost) in the office, the ladies who packed our fragile items, the movers in both Calgary and in Oakville and the long distance driver. In the past, we moved locally with T-R twice and they were excellent to work with then as well. Thank you for taking such good care of us!

First of all, i have done many moves corporately around the world and this was a private move after we retired. Don't expect the same level of service on a personal move.The Calgary end of our move to ON was great. The coordinator we dealt with was professional, helpful & knowledgeable. The packers were generally professional but the one doing the kitchen was grumpy and wouldn't let us leave our coffee pot or kettle out for the next morning.The coordination at the Ontario end for unpacking was very good. They arrived on time and had adequate resources to unpack. They unpack and you try and keep up with all of them but that's impossible. All boxes were not numbered so you can't really know if they all arrived. here's where it gets bad. They don't tell you that you are supposed to catch all house damage (dings to wall, corners, etc.) before the driver leaves and have him accept responsibility for them. (like you took pictures of the whole house before they came to prove damage!) Later they'll tell you your moving insurance doesn't cover structure damage. claim denied. also, if you submit your claim and later find something is missing, too bad and the form clearly says so. Claim denied. finally, if you have damage to something they moved you may as well forget it. We had an antique canister damaged (1 0f a set of 4) As it effects the value of the entire set we claimed $100.Also, when we asked about unpackers, the driver knew nothing, the local agent denied responsibility and we had to phone our coordinator in Calgary to get action.They refer their claims to an adjuster company whose job is to deny everything possible, Megan K is good at that. Poor communicator though. She offered us $20 for our canister damage and the offer was good until the Friday. If we wanted to argue we had to submit some form of proof that the damaged canister was worth what we claimed. I have no &^%$# clue how during a pandemic i was supposed to do that! I responded back to Megan with a counter, received no reply and and $20 appeared in my account on the Thursday morning. I'm giving the $20 to charity as some compassion should come out of this experience.So on a $13K move, they felt the need to argue over $80. Caveat Emptor!Did i mention we were retired seniors? Do you think we'll refer people to this mover (Allied Van Lines) ......NOT!!!!

Our local clearing agents for our move from Australia but one of their four offices in Canada answer their phone.... How on earth do you run a company that cannot answer phones.We are in Calgary at the moment and my last resort would be to actually have to drive to your offices to be able to speak to somebody.

I would give this company 0 stars they packed and shipped my items from Canada to the UK. After speaking to them they stated that all items would go in brand new boxes and ready for shipping. This was a total lie, they turned up and used old boxes which had already been used. After I spoke to them they said it was the only one they had. My T.V. was pushed into a mirror box, which had to be cut down the side and taped up, also there was no packing around the T.V. either. My items were poorly packed and after I complained they said they would re-wrap the items. Which they never did, once items arrive to the UK most of my shipment was damaged. After speaking to them about getting the details of there insurance company, they didn't want to know and told me to ring this number in the UK and hung up they didn't even tell me who or what company I was ringing they literally just give me a phone number. There service to get your money is fantastic, the service you receive once you have paid them if horrific. I wouldn't use this company again. I'm very disappointed.

This was the second time that TR moved our stuff, once to England then back to Calgary. I can't say enough good things about their service. The staff were efficient and courteous at both ends of the move (we dealt with White and company in England). Everything was received undamaged. Thanks guys, we will be using you again on our next big move. I can't recommend them enough.

We recently used Tippet Richardson for a cross country move. The move was fine but they damaged a chair in the process. After filing a claim with them, there was radio silence from the representatives. Two months of ignored follow-ups from our end through emails, phone messages, voicemails, and broken promises of 'someone will call you by end of day' later we are still chasing the company for a response. Completely unreliable customer service and unprofessional behavior. You better hope they do not mess your items up or it will never get resolved or will be handled incompetently.

Worst moving experience we’ve ever had. Never got a final detailed invoice, but credit card was charged $4K more than original quote. What was the additional charge for, specifically? Never was communicated to us. Showed up 3 weeks late to destination, furniture assembly was incomplete, scope of work in estimate included taking away all materials but movers got in their truck and left everything behind. We explained to Lorraine Piraux that we had a second stop at our storage unit next door to our new residence destination and was told that wouldn’t be a problem. Should have got that in writing from her, it cost us an additional fee upon arrival. Wendy Howard promised to send us a detailed invoice showing what we were charged for. We never got it. Several items were crated in wooden crates, uncrating crew never showed up (movers wouldn’t touch the crates, “we don’t do crates.”) So disappointed in this experience. Will never us them or any Allied Moving affiliate again.

Thank you so much Calgary team with our office move. What started off as needing only document storage, quickly changed to a 5000 sq ft office move. I was given 4 days notice to move the office and M. made it happen calling in extra help given the short time frame. Everyone was courteous, professional and on task. Thank you so much to M. and his team for making this happen.