Royal City Nursery

After a minor issue with my order. My orange tree was delivered quickly with a smile an apology and a Thank you card. Will most definitely do business with them in the future. Thank you.

I can’t say enough about the great service and amazing experience I have when I go to buy flowers or plants at Royal City Nursery! Today I needed advice and a staff member took the time to figure out what flowers would work best for the different areas of my front and backyard. She also gave me great tips to help salvage the flowers I currently have that are not doing well and I had actually come in to replace! Everyone is friendly, providing me with great value but not overselling me. My flowers last long even though Im not a green thumb person! Thanks Royal City Nursery! Please support local business! Please support Royal City Nursery!

Good place with friendly staff. Lots of good succulent selection for a decent price and a big sale right now on tropical. Very happy with my visit today and will likely be back in the future.

There is no such thing as return warranty in Royal City Nursery.When we bought 6-8 rose plants from RCN 3 weeks ago. We asked the cashier about return warranty. The cashier said that if the plants are not growing properly we accept the returns. We went back for return on 23-06-2021 as we wanted to return a rose shrub that was 3 weeks old within the warranty. When we asked for return as rose wasn't what was expected as they hadn't bloomed, the customer service was already hinting that it might not be returnable because of covid.After getting the nursery specialist she said that the plant was too dry and we wont be able to resell this plant." (pics attached and taken after coming back). We told her the plant has been watered from week to week

Fantastic nursery. I scored a Bloomineasy “pink dynamo” and “cherry go round” hydrangea from this place. These are so hard to come by and the staff helped locate them for me. The service always comes with a smile and it’s always a treat to visit them.

Great place! Tons of selection! Excellent service! Lots of free parking!Service: They carry your bags of dirt to your car for free. One of the girls that work there gave me some very helpful advice about my tomato plants. People have remarked about the health of my tomato plants and the abundance of tomatoes I get in my main backyard garden. The ones in my pots have done poorly though. I didn't know why. She explained that the other dirt that I was purchasing does not work well in pots because the dirt is too dense. It strangles the tomato plant roots if they are in pots. I can see the difference in the types of dirt. The one they suggested is lighter. See my pics.Store: They have a few miscellaneous items for sale like women's wide brimmed hats, items for kids, etc.Garden center: They have covered and uncovered sections. The whole complex is quite large. They have a lot of varieties of vegetable plants, house plants, trees, seeds, gardening tools, soil, etc. I didn't see any Roma tomato plants, which I was disappointed about. I tried another variety in addition to my tried and true ones.Kindness: I saw the employees spend quite a bit of time helping an elderly man that was quite confused about a number of things including finding the line for paying. They went above and beyond with respect and kindness.Wheelchair accessibility: The garden center is all on one level. The parking lot is mainly fine gravel.Points: You can earn points purchasing items in their center, including plants.

In all my visits this year to garden centres, which were many the plant wizards here were second to done. They were very helpful, not in a rush and they even shined my leaves on my cat friendly plant, I don’t even get my windows washed when I get gas. Huge selection, lots of parking, easy to get to. Great hours.

I made multiple trips to Royal City Nursery this year. On one of these many trips, I brought home a $70 Fiddle Leaf Ficus and a $60 Snake plant. I brought these plants directly from the nursery into my bedroom. The Ficus was not close to any other plants, and after a few weeks I noticed little white pests on top and underneath some of the leaves. I called Royal City and spoke with Pary who was very kind and helpful in identifying that this plant had Mealybugs and explained a few treatment options: buying $25 ladybugs to feed on them or buying a $35 treatment spray. She explained that Mealybugs are attracted to houseplants kept outdoors, meaning this plant had already had a pest when I bought it from the nursery. I asked if I was able to exchange the tree because I wasn’t necessarily interested in investing time and money into these treatment options when I was sold a diseased product in the first place. Pary explained that she would have to speak to the owner about whether they could exchange the product for me. After several hours and phone calls I finally had the opportunity to speak with the owner, Tanya. Tanya explained that she was not able to replace the plant because I had had it for over 7 days. She also claimed that if the Mealybugs were there when I bought it, I should have noticed them earlier. I told her I had a death in the family and I wasn’t paying a lot of attention to my plants throughout the past week. There was no way these bugs suddenly appeared on the plant if it had been sitting in my bedroom the entire time. Tanya felt the need to explain to me that “bugs have wings and legs”. However, these bugs do not have wings and none of my other plants have been infected by this bug. The most logical explanation for the infection is that it had been acquired at the nursery before the plant was brought home. After explaining all of this to Tanya, she said the best she could do for me was give me a complimentary bottle of spray to treat the tree. After weeks of treatment, the bugs seem to have subsided but the tree is left with red dots all over the leaves which are falling off constantly. This is no longer a tree I would want on display in my home - a complete waste of money.Having worked in customer service for over 10 years, I was completely unimpressed with the owner’s customer service. Even if you don’t agree, the customer is always right. She doubted a loyal customer and provided a useless and unsuccessful solution. This issue could have easily been resolved with a store credit or exchange.

Large selection. Pricey place

My go to nursery for all things plants. Amazing staff and extremely knowledgeable I just love the atmosphere when I walk through those doors.