Sleep Country Canada

We had a horrendous experience with Sleep Country. Our family has ordered tens of mattresses from Sleep Country before. We went to this location to order a desperately needed mattress after having a newborn baby. They happily took our money. Then we received 2 damages mattresses- absolutely not the expense mattress that we had picked out, ordered and paid for at this store. This store was beyond unhelpful and had no interest helping us work with Sleep Country customer support, who was also beyond unhelpful, to resolve this. Do not recommend at all. Not worth the horrendous headache ordering a simple mattress has caused. Do not wish for this experience for anyone else.

Lots of choice and very professional, friendly, and helpful staff. The person who was helping us gave us a great deal, was very fast and efficient and helped us load the mattress in the car, even though it was very cold outside (I feel bad!). Also, don't worry, there's free delivery - we just decided it's easier to take the mattress right away. It's also cool they had a box with the right mattress available to just grab and go - saved us a lot of time :) I definitely recommend Sleep Country to everyone and specifically this store on Younge and Lawrence was great!

Unfortunately the online sleep country shopping experience in the setting of COVID did not live up to previous expectations. I am extremely dissatisfied and disappointed. A pillow which I could not even try or touch was purchased using curb side pick up. It is too high and I was not allowed to return it. I had not used it. The pillow is very uncomfortable and now I am stuck with it and the company customer service team did nothing, not even offer a coupon to buy an alternative pillow. There is little customer service in the era of covid.

0 Stars for the worst customer service. Because of the negligence of an employee who helped my husband and I set a deposit and “financing” for our new mattress, I now have thousands in debt on my credit card along with other monthly expenses I have to deal with. No one wants to take responsibility or set things right for us. We were told we’d receive a call back to solve the issue. 1week later... thank you for finally calling back and telling us there is nothing you can do to help and to speak with customer service. Make sure you ask 3 times if financing was taken care of properly even if they assure you the first time. Don’t bother with this location. Hire experienced employees & make your customers happy by taking responsibility and making things right.

My dad was in serious pain due to his lower back. When we went to this location, we met Sara who was extremely knowledgeable and friendly. She took great care in understanding which kind of mattress would be suitable for my dad. The firm temperpedic mattress with mechanical base was selected to ease his pain and facilitate mobility. My dad’s back pain has now reduced from 8/10 to 4/10 since purchasing this mattress. We are thankful to have met such a kind and knowledgeable personality there at sleep country who went out of her way to ensure we got the right mattress. We didn’t feel pressured when we were there and we felt like she really loved her job.

We wanted to find a comfortable bed for my parents, something that allows them greater comfort and freedom to move around and sit up without bothering each other. Sara was super helpful with our purchase, she was patient with my parents while providing professional advice. We never felt like she was trying to up-sale us since she was always honest with each product.We ended up purchasing 2 Tempur Pedic Twin XL beds with adjustable base which allows them to breathe better while supports their back. She even threw in the pillows for my parents.I’m very big on service and Sara was amazing. During our second visit, she went to the back and grabbed a stuffy for my son to keep him busy. It really is the little things that says a lot about who they are and what they stand for. I strongly recommend Sara and I would definitely go back to see her for future needs.

Sara was so helpful in navigating the different pillow options. Huge selection!

Avoid the location at 3134 Yonge street as they have the worst customer service ever. They sold me products I didn’t need and I’ve been waiting forover four months for a refund. I’ve already returned these products to them but every timeI follow up for my refund I get a different excuse. They are only interested in you if you’re buying but won’t care if you have issues after purchasing their products.

Store staff were great. Bed is super comfortable. Installation was fine, but those staff were totally uncommunicative, however they did set up everything and remove old bad mattress as requested.