The SoHo Hotel & Residences

3 stars because I’m impressed and satisfied below average based on my experience from other 4-5 star hotels, but I believe 2 star would not be fair.Good:A clean and lovely room. Friendly staff, specifically Onur who was at the front desk when we checked in and helped us with bringing the phone charger personally to the room to lend us.Not impressive:When a room is already $400+, I can’t really digest being charged about $10 for the “facilities” separately, and then being charged about $2.5 for using a Visa card, and then being asked for the parking fee at the check out. Of course, I am aware there is a transaction fee for a credit card, but it’s the first time in my life that I’m actually charged separately for using a credit card, and being asked to pay for the parking in a 4-5 star hotel.Even less impressive:I noticed an extra charge of $152 on my credit card a couple days later. After calling the hotel, they informed me that it was because of using a minibar. I told them that we didn’t take anything from the minibar and the front desk lady replied that she should check with the manager. Two days later I sent a follow up email, they replied promptly that it was a mistake on their side, and they refunded the money. I am satisfied how it was handled but I’m not still impressed of this mistake. Charging $152 for a minibar is not a light mistake; a 4 star hotel is expected to be more diligent and have higher standards.

Love this hotel and the nice, kind staff at The Soho Hotel. Left my jacket at the restaurant and despite being told it’s not there, I did not give up hope and sure enough, the staff found it! Awesome people make an awesome experience. Way to make me a loyal, fan!

Cannot overstate just how much we (my wife and I) appreciate the SoHo. Stayed here along with some of our guests for our wedding and every single aspect of our stay was perfect. The service was unparalleled, the location is central to the city, and the accommodations are amazing--neither too minimalist that it seems sterile, nor too busy that it seems cluttered. Will be back again and again.

We stayed here last year, and now it's where we will stay every time we go to Toronto. Great staff, a great cafe right off the lobby for your morning espresso or cafe latte.fresh baked croissant or baking.Rogers center is a 5 min walk. And union Station is a ok walk even with luggage

One of the best boutique hotels in Toronto. I happen to stay at a lot of hotels for work, and the SoHo is one of my favourites whenever I'm in the city. The location is phenomenal, and love that all the rooms have King beds! The gym is also worth mentioning -- I like the size, outdoor area and variety of equipment. There's also a pool and steam room! Highly recommend, especially for staycations and business travel.

The SOHO hotel is the scummiest business in the entire city. They have “control” over the service elevator on the residence side and charge a $100.00 non refundable fee per hour just for residents to move out of the building. It is literally highway robbery. All other condos in the city charge deposits to use service elevators and they don’t rob the residents (not to mention, landlords pay $1,000 a month just in maintenance fees to live here). When my sister and I moved out of the residence side we asked to use the service elevator for 15 minutes. We went over time (but for some reason 15 minutes is free? Makes zero sense) and Alex at the front desk (who was very rude might I add) snatched the key from the concierge immediately once the 15 minutes was up. How can management or front desk staff from the hotel think this is an acceptable fee to charge? Especially when we were only using the elevator on a Sunday evening when nobody was around.Side note for the hotel: the hot tub jets don’t even work and the gym is the smallest I’ve ever seen. Hotel staff are the rudest people I’ve ever encountered and they clearly have no decency or respect for other people who are paying a fortune to rent on the residence side.AVOID this hotel at all costs. There are much better options within the city.

Great hotel! Spacious rooms and beds. Wasn't far from anything we were doing. But also wasn't in a super busy spot. Great service. Would definitely stay here again

Pretty bad experience here. I like to stay at this hotel due to it's location. Before heading there yesterday, I took a look at the website and saw a bunch of rooms available. When I showed up to book my stay in person, the front desk attendant said We only have 1 Room available tonight

Hotel is totally fine, great service, clean rooms, nice bedding, good location, all the usual.The wifi was terrible for me though and was unreliable several times without any connection, making a critical deadline painful. I let them know many times. I had to work in the lobby at 1:30 in the AM to get anything working, which shouldn’t be the case at a 5 star hotel. It took them two days to fix it for me and it was still disconnecting periodically. They offered me a paltry $25 coupon at their restaurant which I don’t have time to use, which compounded the disappointment.

The service was top notch. The room size was great! The bathroom was my favorite. It was very luxurious. I enjoyed the bathtub the most. It was great having a soak after a long day of exploring. The hotel is central and close to many attractions along with transportation, pharmacies, and everything else in between. The restaurant in the hotel was a bit pricey, but the food was yummy!I wanted to specifically point out one team member as he was very kind. I unfortunately did not catch his name, but I ordered Uber Eats on the evening of June 11. The gentleman in the lobby [at the desk closest to the restaurant] saw that I was making my way back to my room, and brought out a bag of utensils and asked if I needed them for my meal. I appreciate that he went the extra mile to make sure that I had everything I needed. He also recommended a few breakfast places to try out as well. Every encounter I had with this gentleman during my stay was positive. I was always greeted with a friendly smile. Someone give that man a raise!Thank you SoHo hotel for a great stay and for the friendliest staff! I look forward to visiting our friendly neighbors up north again! :)