UBC Hospital - Koerner Pavilion

Joel was an amazing nurse! Great attention to detail and very empathetic. Made my stay that much more enjoyable!

Its clean and the staffs were so good at their services also good parking ✌️

I visited the UBC hospital laboratory on Feb 15 at around 10am for blood taking and unfortunately, I had a concerning experience with a laboratory technologist/phlebotomist. The phlebotomist, who happened to be an older Asian female, displayed unprofessional conduct and made unacceptable clinical errors.As a patient, it is crucial to feel safe and confident in the care we receive from healthcare professionals. Regrettably, this was not the case during my visit. I urge others to exercise caution and consider alternative options when seeking healthcare services at the UBC hospital laboratory.The UBC hospital administration should prioritize patient safety and maintain high standards of professionalism and competency, particularly in clinical settings. It is my hope that they will take appropriate measures to address this issue and prevent similar incidents in the future.

I am extremely disappointed and appalled at the completely inaccurate and shockingly long wait times here. Firstly, I just want to say straight up that in no way do I think poorly of the doctors and nurses who dedicate their hard work to this hospital and its patients, working 12 hour shifts. The staff at this hospital were very nice and dedicated, and I can attest to this personally in the way they professionally carry their operations and conversations with patients including me, so I have absolutely no problems in the way that I or any other patients around me were treated.That being said, I cannot say the same for the upper management of this hospital. In my opinion they are running the waiting queue terribly, with a real wait time for me of over 6 hours. In the most polite way, I just have to ask them: what is going on with this place?? As a university student, I have things to do that if missed, can affect my grades severely. Not only did I miss my 3 PM math class, a subject I already struggle in, but I had to skip lunch and feel awful hunger while waiting to see a doctor, which feels very bad for someone with a fast metabolism like me who needs lots of calories every day. All thanks to the completely understated and inaccurate wait times posted on the EDwaittimes website and irresponsible queue management.After arriving at the hospital at about 10 AM, the ED wait times website showed a wait time of just under one hour to see a doctor, but it took a whopping 3.5 hours before I was taken to a hospital bed, being taken from one waiting room, to the next, and finally to the hospital bed. I am currently on this hospital bed at the time of this writing and have waited 2 hours since being directed to this room. These are VGH levels of wait time, and I specifically came to UBCs hospital to avoid the wait times of VGH.I honestly hate to say this and never thought I would say it, but if every hospital is like this in Canada, I would totally prefer America’s expensive healthcare system. At least that way I would have half a day left to do something.

The doctor, nurses and receptionists are all so sweet, you can feel like they actually care about you. The wait can be a couple hours or possibly longer, but the wait here is much more worth it than waiting at a walkin clinic for the professional care they provide. Thank you all!

So impressed with this hospital. Between the nurses, staff and doc everyone was incredibly helpful, empathetic and resourceful. Taking care to check in, be clear as possible and ticking the boxes for possibly issues. Not to mention how clean it is. It’s always a dread needing to face Emerge but knowing you are so cared for by this staff and facility is reassuring.

I got a surgery last Friday in UBCH,for taking a big lipoma out from my shoulder. Now I rest at home then have time to express my thanks again to the doctors and nurses. They are so lovely and kind and professional. Take care , Dr Vasilyeva, Dr Li, nurse Nicole and other nurses! Thank you!

Hello UBC fellows! Don’t expect to get any real help if you encounter some Asian, especially Taiwanese nurses when entry. Both young and old are simply rude and uneducated. But this doesn’t mean that there aren’t some good people here. Generally speaking, white nurses and doctors show great sympathy and excellent professions.