Centre De Pieces et Service DB

NEVER USE THIS COMPANY. The technician who came to our apartment on April 27th 2020 was incredibly rude (beyond anything I've EVER experienced) and very ill-mannered. He continually spoke to my wife like she was something he stepped in and when confronted by myself refused to answer. He even accused us of adding jobs to his list and lying about what the problems with the appliances were. There should be an option for zero stars as they don't even deserve the minimum of 1. He should be removed from the company as a representative, as he is a disgrace.

Worst place to buy equipments clerks disrespectful doesn’t know how to talk to customers prices always 15% to 20% higher. Don’t waist your time and money to that store.

They repaired my fridge 4 months ago because it wasn't holding the right temperature just so slightly and it was hard to notice until we put a thermometer inside. At first it was holding the temp but 4 months later we started seeing that food started spoiling just a little faster than it should. Because of the fact that we don't have a thermostat inside the fridge full time, it was hard to confirm that it wasn't entirely fixed. After calling them, the only reply they gave me was that after 3 months, I'm not covered by their warranty anymore and they didn't even take the time to consider that it was an instance that is hard to verify. Very rude customer service, when we called they hardly listened stating that they don't have enough employees and didn't even try to accommodate the situation for a job they had done. Previous work had been well done, but their approach has degenerated and they just lost a repeat customer that they could've easily kept. They don't have time to take care of you and they'll let you know as soon as you call them. I understand the lack of personnel and as business owners, ourselves, we live with it every day, but the quality of the work should not be compromised nor should client approach be less important.

Brought in a drill that is under garantee from supplier. I was sent to this store for repairs. The guy behind counter was most unplessant. Looked like he hated his job...My drill was there from Oct 14 to March 9th. I had to call many times to see if it was ready...and always got told piece was not available. By end Jan beginning of Feb I called supplier myself to complain...they said the piece WAS available and contacted the store...Piece was shipped to store and I was told by supplier that it should be ready within 2 weeks.The store never called to say it was ready. I had to call to check.Upon picking it up...the same guy was there...miserable as ever.I told him how unhappy I was and he said the company had been sold so they couldnt get pieces...Dude..seriously...???He talks to you like your an idiot.I spoke to company myself...Called the number thats on the box the tool came in......the box that was left with them so they could repair tool.....Its not normal a customer should be doing the leg work to find pieces to get something fixed...Awful awful service....If you dont HAVE to go to this store...DONT!!!

Don't buy anything that is not in store. If they to order it, they charge a deposit (in my case 50$). If it takes ages to get it or it's not what you want (not the color I ordered, etc..) they refuse to refund the deposit.

Fake parts, selling fake parts and say is original!!!Very bad communication, not respect at all!!!!

You can find almost everything in that store but the people there are extremely rude. They want you to buy and leave! If you take the extra time to think whether to buy it or not their attitude rises!!!!! Extremely bad

I had ordered an item which was to be ready in a week it's been six weeks still no phone call and no item they keep telling me back order back order plus there is no refund so how else can I rate this but one star

Very bad experience! I will never suggest or return to this business ever. Even one star is a lot for their way of serving or treating customers. From the first hostile reception on the counter by a young employee who didn't take time to listen for the reason of bringing the control panel of my oven, to the complications that followed, it was a real nightmare all along. After leaving the part, I received a phone call that I can collect the repaired" part. On my arrival

Was looking for a part and found it there same day he had it in stock but triple the price. I called today for a different part and his answer was we don't carry this brand parts and we will not find it anywhere else. I made another call to someone else and ordered it and it was original not aftermarket and excellent price. I suggest before saying anything to verify your facts...