Bariton

As you can see the seller leaves fake five star reviews to show he cares about customers and when you call him it goes straight in his voicemail and he ignores his emails when you have a issue

I had a grate experience with Bariton tea maker. Customer service was nice and fantastic and I would recommend it to everyone to choose Bariton if they want to have the best tea maker.

I had an issue with my kettle. Customer service was very nice, listen to my concerns and they send me a replacement kettle. Now, I can enjoy my tea maker and the kettle. Very nice design and I always have warm tea handy when needed! lol I would highly recommend it!

Excellent customer service. We purchased a tea electrical set and our experience with customer service was great. The customer service promptly followed up with our request!Very happy with the company.

I wish I could give a zero star. I would never recommend this brand to anyone due to their poor quality and defective product and a non responsive customer service. I purchased an electric samovar less than a year ago, but after 6 months only working 2 times a day for boiling water, i noticed the taste of water changed to look like a burned plastic. I called the customer service and it looked like they already knew about this issue and they asked me to take out the back cable and see if there is any signs of burning. They were right!! If i would not notice the water taste change it might have caused of fire and burn my whole house! They asked me to send the product back to Ontario for repair. It took more than a month to be repaired and sending back. However, again after 3 months of working again the problem came back! I called the customer service again and following up with them several times but they do not response my call and text message any more and they kind of leave me alone with this problem. This is very unprofessional and dangerous to sell defective products to customers. They should have recalled all those products to make sure this problem will not happen again. You can see the attached photos to realize the problem. If you look at the photos, there is two level of burning for first time and second time on cable.

Thank you, the customer service was excellent, you patiently answered my questions and guided me well

The costumer service was quite helpful and resolved the issue with great patience. I purchased the wrong product from another country but they were accommodating.

The worst company i ever experienced the seller never respond to his phone it goes straight to his voicemail and also never awnsers to his email when you have an issue with the samovar I have contacted multiple times but he ignores like a professional cheater as you can see he puts fake five star reviews for himself to show that he his suppose to be a good business man and clients supposedly satisfied . I have the same exact issue like the client who left a one star review that the power cable wire got burnt and almost caught on fire and he knows clearly that there is a problem with his samovar but he thinks that we are trying to get a free samovar . Just to let you know when a product catches on fire i don't think a customer would want another one for free but there is a thing called getting a full refund and if you think you can get away with cheating people with your product I am sorry it does not work like that in Canada there is some rules and regulations that you have to respect and the more you ignore customer's issues and you are putting yourself more into trouble and I will definitely open a case against you since you think it's always our fault that the samovar caught on fire and I will continue to share my horrible experience to everyone on social media to show how a company likes to insult clients by having problem with your garbage products I will be waiting for your disgusting insulting reply like you said already to two people