Pyramid Heating and Air Conditioning

DO NOT TRUST THIS COMPANY. The pilot light on our furnace would not stay lit, so I called Pyramid. Jeff came out and pretty quickly told me that the problem with our pilot light was the gas valve that would cost around $600 to fix, and that we would be better off investing in a new furnace. Later in the day a friend of mine said that if the pilot light would not stay lit, it was about a 99% chance that the thermocouple was gone and that it was an easy fix. So I watched a YouTube video about replacing thermocouples, went to Rona and spent $11.29 on a new one and had it installed myself in about five minutes. Furnace works beautifully now. I am not sure if this is because I am a senior (63) and Jeff saw me as an easy sell on a new furnace or what, but there is no doubt that he was fully aware that the thermocouple needed replacing. He flat out lied to me so be forewarned, this is not an honest company.Just a followup to this post, the next day we had another furnace company attend at our home to make sure that our furnace was safe and properly operable. The only thing they found was a cracked belt on the fan which they recommended we could replace easily. They told us the quarter-inch hairline crack that Jeff said was a serious problem was not even significant but that if we were worried about it he would recommend having it examined again in 2-3 years. As for the gas valve that Jeff said was faulty, well apparently it works perfectly fine which the easy replacement of the thermocouple proved. All of this was BS and I would recommend everyone stay very clear of this company. There is no excuse for what went on here and it is particularly concerning that IMO these folks are taking advantage of seniors and/or other vulnerable customers.

Overall job done well. But problems unique to the house and the installation arose. More specifically the installation of the exhaust and intake piping. Absolutely disgusting job. Never seen anything like it. Although they, Pyramid Heating tried to correct them, they ultimately never did correct the problem. I felt we acquired the furnace and installation at a good price, that they cut short there subsequent repair because there margin was to tight. Would not recommend. There are better companies.

We had a furnace breakdown on a cold Saturday evening. From the first call for service, Miguel was great. A new furnace was needed and Dustin came over . Great service from him. The installers, Cam and Brandon were very polite and professional. The whole process right from beginning to end was super. I would recommend Pyramid in a heartbeat. Thanks Pyramid team.

Straight forward info/price from Mike. Polite crew did an excellent furnace , a/c installation. Very happy with the whole experience.Just called again for information on having some wiring done.Received a prompt reply with all necessary info. I called Pyramid because of the good crew they sent out for our furnace and air.Thanks!

Excellent service. This company came recommended from friends of ours and their service was fantastic. Dustin was great and he guided us through the Hydro loans easily. Install went smoothly and quickly. Everyone we dealt with was professional and understanding. Our new furnace and hot water tank look great and we are excited to get our AC installed this spring. Thanks!

My wife and I recently had a high efficiency Bryant furnace installed by the guys at Pyramid and we are very happy with all aspects of the deal. The quotation process was easy, the installation crew was very friendly and professional, and the furnace we got is extremely quiet. Even when there was a small hiccup along the way from not having the furnace that we wanted in stock they were quick to address the issue and went above and beyond our expectations to make it right.

I had a very positive experience with Pyramid Plumbing and Heating. Mike was wonderful to deal with. He and his company provided quality customer service. Mike was available at any time through out the day and evening as well as on weekends to answer any questions I had. They were very accommodating, they work on my schedule and time frames. They gave me a date for the furnace installation and were not able to do it for that date, so when they changed it, they offered me an additional service at no cost for the inconvenience. I was very happy with their service !!

I had an amazing experience with Pyramid. I took possession of my house in the middle of the warm wave this year. I called many companies with a request for a quote and installation of AC, and I've got quotes from just few. Pyramid has provided me a prompt quote with a fair price and more important, they were very fast on installation. Dustin, the sales manager, was very accommodating and managed to schedule an appointment as quick as possible. He has also managed to have my installation 2 days before scheduled date. Installation guys showed up on time and did a clean and quick work. All staff is friendly and very kind. I am super happy with the outcome!

What an exceptional experience from my first contact to schedule a quote, planning and furnace installation. I was very impressed to get a next day appointment for a quote when I first contacted Pyramid via their chat feature. My quote was promptly provided with no pressure from them to make a quick decision. My installation was not just a swap of a furnace but included it to be relocated and new duct work installed and vents moved. The entire team fully explained the planning and installation process and answered all my questions when I had them. They are a very professional and customer service focused team I am more than happy to recommend. I look forward to working with them again when it's time to install my new A/C unit.