Tong Louie Family YMCA

I have a plus membership here. Its amazing. weightroom is awesome, can play ball, steam room, shave etcI always feel like a million bucks leaving this place.Only downfall is that they close very early. 9pm during weekdays and 7pm on weekends

Our family loves this place.We go there for swimming, yoga and weight training.It's very clean and the staff is super nice and very friendly. They have opened up the cafe as well.Awesome place. They also have leadership classes for youth.

They should separate the gym and pool In order to lower membership costs. 60$ a month is a lot. It's near me and I really want to join but the prices make zero sence for a non profit. Plus I only need the gym. I don't understand it. Plus they never pick up the phone. Please improve.

If I have 0 options I will give them 0 very poor service, and very poor staff, I got a membership only for my children's swimming classes before Covid-19, we were just waiting list, we hadn’t used any services but they charged us every month then Covid came I cancelled membership. After Covid-19 I got again membership but my children didn’t get swimming lessons always were on the waiting list then after a long time, finally October 2022 my children got lessons for 30 minutes once a week for 1 hour, only for 1 kid they charged $27.99, and he didn’t learn anything, staff were very rude, he doesn’t like to go swimming in YMCA surrey so I emailed and cancelled membership on February 7th, 2023, again because my children didn’t like but YMCA still charging us, we did not use any services from February 7th, 2023 but they changed till March 7th, 2023.So I had a very bad experience with surrey YMCA, I used to go to Vancouver YMCA they had very nice staff and very good services and we never had in waiting list sometimes I regret why I moved from Vancouver to surrey, ? I can give Vancouver YMCA 5 stars hence I had very excellent experience with them and for surrey YMCA 0000 stars.

Gio is a real gem. He works very hard and is a super helpful staff member. Deserves a raise. Well done.

Literally stood for 15 minutes at reception. The receptionists were standing there did not even acknowledged or offered to help. Very disappointed. I was gonna join but you just lost one customer. Very bad customer service

Good place! Adequate facilities in general! I just have one suggestion or recommendation, must be mandatory that people take a shower before entering the pool and jacuzzi.Cleaning and smell acceptable.

A few weeks ago me and my friend decided to do the 1 week trial. The tall white guy employee with the mask is very rude, 3 times while leaving always around closing time he would always say rudely hurry and leave its closing and we were literally leaving and on our way out, not sure if he is racist because he says it only to the brown guys, every other employee here is nice, I am not sure what this employees problem is , it is almost as if he hate his job or something and seems miserable. All Ymca employees are great except this one rude employee. Please do something about this. We will not be joining just because of this. We will be joing club 16 now.

My kids swim here every week and the facility is clean, the staff are friendly and helpful, and we enjoy coming. It’s getting busier now that there are more swimming lesson options and staff, but my kids still get individualized attention. Location is perfect and there is plenty of parking!

Great place would definitely recommend if you want to be harassed by an absolute waste of space tall white man. This staff member is always angry during his shift. Sucks to see someone this miserable at their job would definitely recommend therapy or getting a new job :) otherwise amazing facility!!