Hernandez Sanitation (formerly: Orbit Septic Tank Pumping)

Absolutely recommend this company. Louie and Tylo exceeded professionalism and a job well done. Wouldn't even think of using anyone else. Always on time and communicating.

When getting septic pumped the older gentleman was very informative and friendly. However we were extremely disappointed when we called them to use the camera they have to check our pipes that would not drain and the young workers did not know what they were doing and claimed they couldn't use the camera. They dug up our cement side walk to check for a pipe I assured them was not there and they never put the sidewalk back properly. We were charged for the visit and never got an answer to what was wrong with the pipe. Any time we called to ask if they had an answer to what was wrong they would tell us that the boss knew and would call us back. Months and months of trying to get ahold of the boss for answers. Unfortunately our household will not be using Hernandez again and neither will our parents or our families company.

I had used Hernandez Sanitation Services years ago and they were amazing. So why not use them again? They had sold the company but the name remained. I had them come and pump out my septic system near the end May of 2018 . I was not home at the time they completed the job so I assumed it was done properly. I had then inquired about how soon it would need to be done again and was told it would not have to be pumped out for at least 5-9 years due to the size of the tank. Well at the beginning of May 2019, my septic system had backed all up in my house, my tub was half full of waste and it was everywhere! Needless to say they had removed the grey water but not the black water (the waste side). This caused both sides to be full and it to back up into my home. When I went there, I was told someone would contact me which they did. They stated, “so you want your tanks pumped out”. To my responds yes! I wanted them done a year ago when I paid you for doing the job. Needless to say I was toldI would be that last stop they made that day and they also made me aware that I would be having to pay them for their services again. I in turn called Heaton sanitation in Amherstburg, spoke to the owner and they were out within the hour. They showed me pictures and asked me to look inside the tank. They made sure none of the pipes were clogged since everything had been backed up and was full. I would NOT RECOMMEND HERNANDEZ, go to Heatons they did an amazing job in a very short time notice. If you would like to see the bill or photos let me know.

Very knowledgeable and skilled. Amazing employees and customer service. Best company I have ever dealt with, the service you receive is above and beyond. I highly recommend these guys to be your first choice. I am very happy, thank you for the A+ job.

Hernandez's service was absolutely fantastic, above and beyond anything I expected. I called them to clean out my septic tank and they were at my place less than 24 hours later! Ryan was incredibly professional and went above and beyond simply cleaning out the tank as he also helped troubleshoot a number of issues and helped me fix them while on site. I have no hesitation giving Hernandez Sanitation my highest praise and recommendation!!

We used Hernandez when our septic system was not working properly. The service was exceptional and very professional. They came to our home three times to sort out that the issue was blocked tiles. They never gave up trying to get this issue fixed. We can not thank them enough. We will continue to use them for all our septic needs.

Ryan came to my house and emptied my septic tank. He was courteous and efficient. He was so patient at answering my questions about my septic that I had to tip him a $20. He was that good. I will recommend this company to everyone I know . Thank you Ryan.

Nice people but unfortunately after many back and forth emails about how my septic wasn't working properly, nothing was resolved. I've told them I knew something was wrong with my septic and after assuring me many times there was nothing wrong with my septic system and telling me that the sewage coming back into the house was normal, I was forced to get 3 other companies to come out and check the problem. Turns out that I have to replace my whole septic system. Spent a year battling with my septic system because they assured me nothing was wrong. Would not recommend.

The guy that came to pump my tank was very knowledgeable and called me before and after his visit

I worked for this company for a short period and would recommend anyone who is not afraid of a little labor to work for him. The pay is great and Louie the owner of the company is very understanding and goes the extra mile to help his employees succeed.