Great Boardgames

Bought a game with two expansions from this site.Got the games within a week from making the order.The package was well secured.All the games were in excellent conditions.Even their email response time was quite rapid and answered all my questions before ordering.

Placed an online order for the first time looking for Vs 2pcg. Free shipping on the order over 150 was great. Made a mistake with my postal code, messaged and was responded to quickly. Super happy with my VS system items that had arrived. Definity a place you should be checking out if you need a game.

Placed an order recently for a few items. Noticed that the shipping confirmation hadn't arrived yet after a few days. Called the store and spoke to Sean. He was very polite and understanding, explaining their process and current wait times. I felt that customer service and happiness was definitely one of their values. Good prices and good service, I will be buying from them again.

First time ordering from this store. I've ordered from other local Board Game stores in the GTA, but I've never had such a bad experience as I did with these guys. I made a large order (over $300) and the website and confirmation email said that orders ship within 1-3 days. This wasn't a fact. 10 days later, after calling multiple times and sending an e-mail (and not getting an answer), I finally received an e-mail indicating that they're planning to ship my order, but that there was an issue. I don't think he would have e-mailed me back if I didn't reach out first. They did not give any more details on what the issue was, or for that matter, apologize for the lack of communication. I cancelled my order.I have no problem with being patient with small businesses, and I have no problem with long shipping times. I do have a problem with businesses that offer no communication with their customers. I don't think I should have to babysit my order to make sure it actually gets sent out. I realize that there are a ton of good reviews here, but even the good reviews mention what I consider bad customer service practices. There are a ton of great local board game stores that do an amazing job, so there's no reason to settle for this.

Great selection! Great prices! Fast shipping as well as a local pickup option throughout the week. Website is quite functional and easy to navigate. I love getting alerts when products are back in stock. They also stock some games that other local stores do not have.The top notch customer service can't be beat.

NO STORE FRONT, WAREHOUSE ONLYMade a trip from London to find out this is not a retail store.Google says open on Saturdays 10-2. Called and they only offer curbside Mon -Wed. No Idea that the 10-2 on Saturday is for. Just hope I can save someone else the drive.3* if for the selection I saw on website, no real store to rate.I updated page to reflect hours, and trying to remove In-Store shopping tag.

Not a real business or out of business??? Total waste of time.Was just there at their storefront in Kitchener.Time is 1:30 on Friday March 24th. Open 12:00 till 2:30Sign on the door says knock on the door loudly.Other than kicking down the door I could not have done a more Active Knocking" I also called them

My family has been ordering from them for a while, and they've been friendly. It's just that processing shipments takes forever. I understood that it took close to 2 weeks over the Christmas season, but I just ordered now at the beginning of February and it took an email and 4 days just to get them to ship. So don't expect fast processing.

I ordered Mansions of Madness and One Deck Dungeon from Great Boardgames. My order came within a couple of days. I am fairly picky about my boardgames and especially Mansions is a higher end game, and wasn't disappointed. The packing seemed meticulous and the games came in excellent condition. I am happy with their selection as they usually have what I am looking for in stock.

Placed an order for Castle Panic. When I didn't receive a confirmation email that the package had been sent, I called to see if there had been an issue with the order. The fellow (Sean) answered all my questions and made sure that it was sent out the next day. Great customer service, and the game arrived at the end of the week in great condition! Looking forward to buy from them again :)