NAPA AUTOPRO - Champlain Service

Lots of places to get your car serviced. I suggest you book elsewhere.Booked an oil change + cabin filter replacement + window wiper replacement for a 2016 Rav4. The antifreeze was changed despite not asking for it. Part of the package they say.The promised 1 hour service in fact took 5 hours as the parts were not available, despite booking the service several days in advance.The wiper blades and in-cabin air filter were at the high end for prices.The next day there was a leak from under the car. I called to rebook the car for service and had to leave a message. The call was returned 7 days later.The invoice claimed I saved $62 but the savings do not appear as a line item nor is it deducted from the total. So the $62 is a gimmick.On the plus side they did offer to drop off and pickup.

Don’t waste your time… I don’t recommend this repair shop to anyone Terrible Customer Service I took my vehicle for a repair and 5 business days went by no diagnostic on my vehicle no phone call from them all they did was park my vehicle a block away on the street When I called them all I got was a Lame excuse so of course I asked for my key back. I’ll take my vehicle to a real PROFESSIONAL Repair shop this time.

Had my car in for an oil change at the dealership... They gave me a list of recommendations, but what they told me did not make sense... something felt fishy. So instead I brought it to this Napa location; they inspected the car and found nothing wrong! And on top of it, didn't even charge me for their their. An honest business! Highly recommended!

Be cautious about taking your vehicle to this mechanic shop. The office assistant Peter lies through his little white teeth. Over 6 working days, he made up so many excuses it became laughable. His poor time management and lack of urgency left me stranded with no idea when the work would be done. COVID-19 shipping delay excuses aside - he promised to diagnose the issue with my vehicle once I dropped it off… It took him two working days. SUPER STRESSFUL when you are in a foreign city. All in all, I wouldn't recommend this place to anyone.

we have used this site for over 13 years to look after our large fleet of vehicles. If the vehicle needs a new engine or a simple fix these are the guys. Customer service and quality or work is exceptional. Highly recommend

This place is dishonest and expensive.I brought in my Civic 2013 requesting just charge top up for the battery. They called me back 20minutes later saying I need a new battery and wants $360 for it. $360! Can you believe it...I said too expensive and they lowered it to $290. I said forget it and they still charged me $50 for diagnostic". Even though Pete told me over the phone it only cost $25 for a battery charge top up. Yea sure those are different things but I'm sure these guys will gouge you for whatever they can.Took my car to another shop that quoted me $180 to replace battery. However

I've been coming to this shop with my work vehicles for 5 years and have always been impressed with the level of service. We've started taking our personal vehicle here as well and it has been a great experience. Pete takes the time to explain the work that needs to be done and why. He's never pushed unnecessary work on us and has even recommended to push non-essential service to a later date. The pick-up/drop-off service is convenient and he often has a courtesy car available for the longer repairs.It's not often you find a mechanic you can trust, but Pete is definitely one of them!

I have been dealing with Peter and his team for many years, and we are always extremely satisfied with their commitment to great service. Customers for life.

I have received exceptional service every time I've brought my car in. They are knowledgeable and helpful.

Super solid garage. They do good work at reasonable prices. Peter bends over backwards to work with you to find solutions within your budget and works very hard to make sure you understand exactly what work is needed and what can wait. Great mechanic, I'd recommend them to anyone.