Allstate Insurance: Kingston Agency (Phone Only)

Very professional dedicated staff. Mrs Jarvis, Rhonda has exceeded expectation for Coustomer service. She has her best to give me the best insurance policy. A very efficient and knowledgeable individual in her job.

Rhonda from Allstate did a fantastic job helping me and my partner set up new policies for both home and auto. She carefully explained the coverage and provided us with an excellent quote on both policies. She is always available for a quick phone follow up whenever we have had questions. We highly recommend her!

No physical office to go in and deal with issues. Phone number lead to a menu, when I tried to contact customer service, it lead to a wait of 15+ minutes and I got exasperated and hung up. I am having issues and can't get a hold of anyone at the company to deal with it.

Shawn Cox is excellent to speak to. He is always pleasant and helpful when trying to sort out what is the best avenue for coverage. I would highly recommend Shawn to anyone.

I am very grateful to deal with my Allstate Business Development Agent. She is very personable and helpful with explaining new changes and helping us find the best rates for our policies. She is always very responsive and available. Insurance can be a frustrating and overwhelming thing, especially when it comes to buying a new house. I was happy to find a new house and grateful that our agent helped us navigate the policy changes to cover our needs. Thank you Rhonda for all your support and care over the years. We appreciate it!

Fast, friendly and thorough. Rhonda was able to save me hundreds of dollars on my insurance without reducing my coverage.

Filed a claim 3 weeks ago to the day. Called after 1 week of not hearing from an adjuster and they told me they will escalate and fast track the process. Called after 2 weeks of not hearing from anyone and they said I will receive a call within the hour. I actually said I didn't believe her but she assured me I was priority one. Called after three weeks just now after still not hearing from anyone and was told there was no information about my claim in the system and we will have to start again. What a joke. What are we even paying for? Getting a decent price is one thing but if they take your money and have zero accountability when it comes time to actually use them, what's even the point? Now I'm over an hour just trying to start the process again. Get the car fixed, and then bye bye Allstate. If I could give zero stars I would!UPDATE: 2.5 hours to do another claim as apparently the first time and first person never actually did it. He took all my information, gave me a claim number that doesn't exist and an incident number that doesn't exist. Unreal.

I recently had the unfortunate experience of hitting a deer while driving home at dusk. I immediately phoned our insurance agent, Rhonda Jarvis, from the Kingston office, who calmly and reassuringly stepped me through the process. At no time did I worry about the next steps and felt 100% better after talking to her. She gave me phone numbers to call, reminded me of my insurance policy number, as I totally couldn't think straight and she really listened while I explained exactly what happened. I realize now that my agent is not the claims department, there is another department that handles these calls, but she was the first person I thought to call, and she answered right away. I have only great things to say about her, and am thankful we switched over to Allstate a few years ago. So I want to publicly thank Rhonda for being a 'super agent' regards Debra Hill

Fantastic service and support. I had the pleasure of dealing with Rhonda Jarvis and I could not be happier with the outcome. Her knowledge and professionalism was top notch!

Update: even though my claim has been escalated"