TELUS

Telus is now locking door and requiring I'd to enter....ridiculous my bank dosent even require this , I think they have forgotten customer service is key!

We always go to the TELUS store in Collingwood to purchase/upgrade our phones. The service has always been excellent. Recently, I purchased a phone that would continually freeze and I was disappointed. I also felt that the model of phone that I had chosen was not the best one for my needs. Michael F. was very efficient and professional and allowed me to replace the phone with a new one - no questions asked. We had just made it to the store within the time restraints of the return policy and Michael navigated several glitches in order to ensure that the exchange happened that day. Michael is an excellent ambassador for TELUS!

My 4g LTE data connection was so slow that a radio player app couldn't load and an ookla speed test app wouldn't load either. I called koodo and arranged a call back then spoke with (self identified as) Edward from koodo customer service. He didn't know why i was receiving 3g when I was paying for 4g LTE and my speeds were almost negligible so he transferred me to tech support which is TELUS. I spoke to the rep(self identified as)Adrian. He made a suggestion to try for after we disconnected and he said he would call me back in 1 hour to ensure his suggestion fixed the issue. He never called me back. UNRELIABLE

Great staff. Spent a lot of time helping get my cell to work properly. Highly recommend them

They basically told me they needed to see ID because I might steal from them.I've been a koodo customer for about 11 years, but they wouldn't let me in the door without treating me like I was going to run off with an armful of electronics.Other stores don't need to see photo ID at the door to get in, it's a ridiculous policy, and it's disrespectful to just assume that I would steal from them.

Some of the best staff you'll ever find in Collingwood.

My son recently purchased a Koodo phone, and had used up the complimentary card that it came with, so I offered to go to our local Telus Mobility/ Koodo store here in Collingwood to get him another pay-as you go card.I had never been in this shop before, and was immediately struck by the cold, stark austerity of the layout of the place. There was one customer in the store, and she was explaining to an employee the problem she was having with her data plan, and there was a second employee sitting on a stool behind the small table that held the cash register.She, the second employee, was not saying a word or assisting the lone customer, or her fellow employee in any way. I stood within 5 feet of this trio, my money in hand, and waited to to be served.As stood there, I was totally ignored by both employees--not merely ignored, but it was to the point that they were not even Acknowledging my existence by even looking in my direction.I endured this for three minutes or so, then gave up and left the store without making a purchase.I will never be back.I am sure that this sort of customer treatment is not indicative of other Koobo stores, but this annoyed me greatly, and I will never return to this shop.

Not very impressed. Due to my koodo callback ringing for over 30 minutes and no one picking up, I had to go in to an actual store as there was an add-on that I couldn't take off online (still don't know why, no one would explain why) and when I first walked in the lady quickly dismissed me after I said only a couple words and said she couldn't help because I was a pay-as-you-go customer, and I clarified, no, I'm monthly. She said oh, in that case she could help and after 10 minutes of going over the situation and solving" it

I purchased an iPhone 12 Pro yesterday and Michael was the gentleman that facilitated the transaction. He was extremely helpful and made my experience completely stress free. I have been with Telus for almost 20 years and this is the kind of service that makes me remain a loyal customer.

I picked you my new iPhone SE at the Telus store in Collingwood and was served by Chris. I don't often write reviews but my interactions with Chris and his service was among my top best experiences in retail setting.As someone who does management training professionally he exemplifies the characteristics of an engaged and high performing employee. He as professionally, accommodating, thorough, friendly and displayed empathy. I would shop there again to deal with him. Keep it up Chris, you have a great career ahead of you because you stand out.