Residence Saint Raphael

5 months after still very happy until I went to visit my mother last Sunday and it was 27.5/81degrees in her room and it was much cooler outside.Was told there is no AC in rooms only in the common room and she would have to leave her door open. That did not work. They know rooms on the 2nd floor are warmer due to the roof. This is also the new wing?Makes me think of news reports of elderly patients with no AC during a heat wave.At least I was told to buy an air conditioner and they will install it.That's what I will do.My 87 year old mother was admitted on Monday from another temporary residence.We were very well greeted from the director,receptionist, nurse and staff. Had the phone and cable running the same day It's in the new wing. Rooms are clean and big.My mom is not a fussy eater and is not a complainer I am so lucky for that, she seems very content after 1 week. Just a little disappointed there were not more reviews to read before her admittance. So far very i am very satisfied and will keep you posted with reviews as time goes on.

Rooms are a good size in the newer section, there isno air conditioning in the rooms and in hot weathertemperature goes over 30 deg in the room,Not the most attentive staff for residents, the goodstaff do not stay for very long, a sign of a problemin my opnion.There is a lack of bilingual staff, The Manager ofthe residence speaks no english.The food is not very appetizing to taste or look at.

Promesse de soins non respectés

The plus side is it is very clean and the rooms are large with private bathroom. Nice dining room but the food is terrible. Eggs always served cold. No taste, no fruit except bananas. Not enough staff. Long waits for any assistance. Staff 99% of the staff does not speak English even though we were told the staff was bilingual. Would not recommend this residence.

Great place.

It's a very clean and quiet environment with friendly support staff.

Une des pires journées de ma vie. La TS a décidé" le matin de notre arrivée de changer mon mari de chambre

Mon père est en chaise roulante dans cette établissement,la chaise tombe en morceaux, plus d'appui pieds,pour le prix que ça lui coûte cela n'a pas de bon sens.

Je recommande, le personnel est attentionné avec ma mère, bonne qualité de soins.

Je suis très heureux davoir choisi cette maison de retraite pour mes parents. Ils disent que le personnel prend très bien soin d’eux et qu’ils sont très satisfaits de l’ambiance et des activités offertes dans ce programme exceptionnel. Ça fait du bien de savoir que ceux qu’on aime sont heureux et bien entourés.