H. Williams Jewellery

My mom and visited 1.6.23 to have some jewelry appraised. The service was excellent and prompt! We had 2 ladies help, unfortunately did not get their names, they were awesome and honest!

Good prices but the owner, he is has an attitude at the Upper James location. The owner at the downtown location is very nice. Prefer going there

They did some minor repairs on my grandmother’s locket on the spot with care. Really excellent service.

Very friendly and answered all our questions. They have budget friendly options.

My fiancé and I recently got engaged and picked out the ring together at H. Williams. I had something specific in mind that I wanted but was unable to find a setting that I liked at other jewellery stores.Special shout out to Stephanie - she was so patient in answering all of our questions and helped us find a setting that met all of my requests. We ended up choosing a setting from a catalogue that we made some minor adjustments to. The final product was perfect - the engagement ring of my dreams!The team at H. Williams was so helpful and accommodating. Highly recommend!

I can not say enough about this establishment awesome prices very helpful staff and their custom work is second to none.

Went to pawn an engagement ring half karat in diamonds 10k white gold and the guy literally says he wants nothing to do with it and it would be a nightmare to sell because it's composit diamonds (not one solid diamond) wouldn't even make an offer because the style is from 5 years ago. Guy is a joke

We just recently had my mother's two sets of rings repaired at theUpper James location. They did an amazing job on both rings. They have the best customer service.

I visited today to briefly have a look at what's in store! I was most respectfully greeted by a beautiful blonde lady! She answered my two questions right away. I was made to feel welcome and I will gladly return and give my business here :)

Hubby bought my ring 6 years ago. Loved it then. Today I'm not happy.Took my rings in almost 3 weeks ago. My finger was very swollen. So asked for all 3 to be sized up and saughtered together.This is the outcome.Looks like my wedding band is warped. Should have been an easy fix since they had to be heated to be resized. Not only that. The additional band I purchased elsewhere I had asked to be saughtered to my original set. The row of diamonds is shorter but they could have atleast made it symmetrical on both sides. 328 dollars and I'm extremely dissapointed.When I showed the sales person all my issues all I got back was if you don't like it leave it".Bravo for a+ customer service. Not only have we been spending 1000's on jewelry there I feel I'm stuck with this shotty job.I called and spoke to the manager and don't feel like I got anywhere.You should have caught these mistakes when you "polished" my ring.We will be going elsewhere from now on.*dissapointed on valentine's day*"