Hakim Optical Rexall

I walked into the store for the 1st time ever, and the man seemed to be in a rush. They were offering a fair deal on 3 pairs. I made it clear in no uncertain terms that I wanted 1 pair readers, 1pair progressive, and 1 pair safety glasses just for distance. I picked up the readers fairly promptly, but the progressive pair came back single vision! When I questioned this the same man argued that I said single vision, which I made clear in the beginning that was not wanted! I then went back to get the safety glasses almost a MONTH after ordering, which were still not there. When they phoned the lab, they were informed that the lab couldn't grind a prescription into those glasses! WHY DO THEY SELL THEM AT AN OPTICAL OUTLET IF THEY CAN'T MAKE THEM PRESCRIPTION?!?!? Long story short, I'm paying OVER $750 for 2 pairs of glasses, when I was quoted $500 3 pairs! And I still have to buy safety glasses! I will NEVER EVER deal with these people or this operation again!!!

I was squeezed in right away , I made several attempts to get eyes checked , 3 actually, something got in the way or came up , they were extremely understanding, the young man that works there was extremely helpful Pickin out my two for one frames , He was honest / truthful about glasses that didn't suit me , to small or didn't match , I was extremely surprised and grateful at the same time I felt like he was honestly invested and picking out the right fit believe me I went through trying over 50 pairs!! I used to go to Walmart, and had extremely negative experience every single time! This will be the only place I will go from now on.

Had an eye exam done Feb 2022, picked a set of frames and placed my order. Glasses finally showed up in late March (lots of excuses as to why they took too long when I called). I was a little skeptical when I ordered as the tech measured my eyes and lenses in the showroom while I was standing up??? For progressive lenses, I found this odd, never had that done that way before. When I did pick up the glasses and tried them, they seemed off like the prescription or lenses weren't right. Was told by the tech, don't worry

Good service, was the ladies greeted me as soon as I came into the store, at both the Marlborough and downtown locations.The girl at the downtown location was excellent she recognized that my daughter had special needs and kept her occupied while I looked and tried on styles.As far as scratched lenses go, whoever made that comment, like anything else, take care of your personal items, and get the scratch resistant coating next time.This will be my third pair from this company, great service and attention to detail

I ordered my first pair of glasses ever, from this place a month ago. I was told that they would be 2 weeks, and never received a call. Today I was told that they may have been sent back for some reason so maybe they will be ready Friday. I asked the gentleman what he is willing to compensate me for the inconvenience and he said that as a manager, all he can offer is a $50 gift card that I can use for my next purchase, or anyone else can use - no expiry. I asked for $50 off of THIS pair when I come to pick them up and he told me that is against company policy. Of course it is, because most people who are actually paying for their glasses themselves probably don't come back again when service has been poor. I do not recommend this Hakim Optical. The only reason I went to this one is because the one near my home, of which I had heard positive things about, had closed down quite suddenly.

This is my second time for new glasses and the service was fast and efficient. For two pairs, the price was great. The technician did his magic and my second pair we're only $30! He saved me a lot of money, plus I'm able to make payments, thank you for that.

Haoue has help me find the glasses with ease and he is a very polite man with customer service.If anyone need a pair of glasses, I recommend go see Haoue located at 1804 33 street s.e

Amazing care and service. I was assisted by Haque, at the 1804-33 Street SE in Forest Lawn. I am a returning customer. The service and care was above and beyond by Haque. Nice to do business in a place where every customer is treated with respect and attention. I will return here for all my eyeware needs.

This location is very accommodating for disabled people. Dr Gill is an amazing, patient optician. They always try their best to get their customers the best deal possible. I’ve been getting my glasses here for years and will continue to!