Island Sexual Health Society

Dr. Elizabeth Mason is a 10/10 physician.I started seeing her just less than a year ago. She is thorough, fantastic beside manor, compassionate and patient. She listens to all my concerns and works with me to address them quickly and with my overall wellbeing as a main priority.I feel completely comfortable with all the staff at Island Health. They're very kind, friendly and accommodating.It can sometimes be hard to get through via phone. The wait time can be several minutes, but that's nothing abnormal for a busy doctors office.I was really lucky to find Dr. Mason, would recommend her 100%!

What a beautiful office and what wonderful front clinic staff. They are kind and efficient. One day they couldn’t return my call because of several staff members being ill. The next morning, they apologized profusely even through they didn’t have to.Dr. O’ Keefe was my doctor in Sidney and kept me as a patient when he moved here.I could write several pages on what a wonderful doctor he is. He is the most thorough, kind, persistent doctor I have ever had. He is witty and extremely empathic. He really listens. I feel like I am completely involved in my health care because of Dr. O’Keefe. He is quick to order different types of tests from blood tests to imaging. He has discovered new issues and treated those.He called on a Sunday morning with my blood results. Which doctor does that on a Sunday! Because of my disability, more of my appointments are telephone. He has personally made some of those appointments. He closely monitors all aspects of my health. He takes my suggestions seriously.Prior to Dr. O’Keefe I had another great family physician. He was very good but Dr. O’Keefe is the best physician I have ever had.

Been going here for years. Until recently always had a good experience. Young, female doctor not up to date with Menopause education and treatment. Won’t be returning. Thankfully I found a Telus Health doc who who had knowledge and compassion.

Been working with Island Sexual Health for a year regarding gender affirming care. A few doctors, nurses, and staff. All amazing, supportive, knowledgable. Yes, phone system can be a bit rough but they are dealing with enormous call volumes. They've also been doing a lot of hiring and wait times appear to be dropping a lot. All that said, what health care provider isn't dealing with wait times and other issues? Huge appreciation to everyone on the Island Sexual Health team.

I had to go in this morning for what I knew was potentially going to be an unpleasant procedure. Dr. Quinn did the procedure and I couldn’t have asked for a more kind and compassionate doctor. She took the time to explain what was going to happen before and while completing the procedure and made me feel completely at ease. She also made me laugh quite a few times which helped me not be as anxious. All of the staff there deserve kudos as they were all incredibly great to deal with. It’s obviously been a challenging time with Covid so I appreciate it!

All of the staff that I have interacted with at ISH were incredible and respectful. I never feel rushed. The most welcoming place! Thank you for the great work folks!

I love ISH. They have been such a positive facet in my personal health journey. From front of house staff, Dr. Bowen, and literally just any person I have interacted with there (which I do at least every three months or so, typically), it is easy to say that by far, my experiences here have been the most positive I've ever had in health care.I noticed most negative reviews are in regards to phone and over-all waiting times. While I have had these experiences too, it has been nothing but a positive health care experience for me once I've been able to recieve them. I don't see this fault as a lack of care or how they even want to operate - I see it as a larger, underfunded health care issue. I would recommend this place to anyone, and feel that they genuinely care and put so much compassion in to what they do.

I went in to get an IUD removed and a new one put in. The doctor, Dr. Michael Smith, told me he would be freezing my cervix when I was in the room but he did not. After taking my IUD out he was unable to get my new one in. He tried for a long time and did not explain what was happening or why it was taking so long and was so painful. There was a lot of blood and I was not being told what was going on. After he was finished he told me that he Beat my cervix up" and gave me no option for birth control in between. I was suggested to go to Vancouver island women's clinic that I could not get into for over 6 weeks and I was not told what to do or how I would feel after the IUD. I am shocked and scarred from this experience and am now without birth control and having horrible symptoms over 2 weeks later."

First time coming in. It felt like such a safe environment.Recepcionists are the nicest, supportive and helpful.Dr. Eaton was amazing. Walked me through the process in a supportive way.

Fantastic care by all staff from administration to physician. Clear communication and very considerate. Thank you!