Kim Natural Food

Very helpful staff and great pricing. Large variety of product. If they don't have something in stock they'll order it in.

This store, although quaint, has so many unique products that you are sure to find exactly what you need. The customer service has been excellent every-time I have visited. I would 100% suggest you shop here if you need natural foods/products. Support local family owned shops!

This is a good health food store with good products. The prices are not great but they are fine. In my experience not all the staff is too friendly or respectful, but I don't need to have a personal relationship with my health food store. Just decent communication. Today I had a cream which went bad a week before the printed expiry and so I brought it back with the receipt thinking of course they'll take it back, but to my surprise they did not. They told me that I had used too much of it. (Does it matter how much I used?) I had used about half of a small box. I buy this cream from them at least once a week and I buy about $300 plus worth of groceries from them monthly. Yet the gentleman started telling me not to lecture them" about the validity of accepting my return. All I was trying to explain was that I didn't do anything wrong to the cream

I have been shopping at Kim's for years, initially being satisfied with the products and service, although the aisles are very narrow. Becoming a senior in the last few years, I have become increasingly aware I am being watched and followed in the store. A young man continually shows up beside me pretending to be busy, but it is painfully obvious he is observing my behaviour. Also, I have to remind them everytime to apply their miniscule senior discount. The cashier's do this after my request, but their attitude suggests I am taking up too much of their time.

I totally love this store. Well organized store. Super friendly staff. The prices are among the best in the city for health store products. This has become my favourite store in the city. I appreciate how much care they took to keep everyone safe during the pandemic.

Where do I begin…service, knowledge, selection - they have it all! Experienced staff are like walking encyclopedias on health and product options. (This I do not take for granted). Yes the store is narrow but if you need to get in and out fast the staff make it possible with speedy service at the cash. We shop here as needed for just about everything. Yesterday I needed whole nutmeg for a pumpkin loaf. Kim had it in their organic bulk food section; which by the way is completely food-safe friendly. Their bulk food section seems endless for this tiny and mighty jam-packed health-food/grocery store. One night when I was shopping there the gentleman in front of me ran in for two frozen pizzas and ice cream. I came upon this store as suggested by Cookery staff when I asked if they carried fruit and veggie wash to compliment their food brushes. We’ve been shopping at Kim since. Oh yeah - did I mention they have really great prices too!

I have been shopping at this store for years, we’ve been in the neighbourhood over 25 years so we’ve shopped at this store well before the current owners.The prior owners were friendly, they recognized loyal shoppers, which I was, and they always smiled and said hello when they would see you.When the current owners took over there was a noticeable coldness in the store, but as someone else has said, I don’t need to be friends with the store personnel, but it’s always nicer when the proprietors and their staff present in a friendly welcoming way.Most recently I purchase fairly expensive vit C and a pro biotic. As I was being checked out, one of the proprietors, while looking at the pro biotic told me she could give me 10 % off. I said great, thanks.When I got home, I notice that the vit had an expiry date of Feb.23, it was the last week of January when I purchased the vitamins. I looked at the receipt and notice I got 10% off the vit c, not the pro biotic, as I was led to believe. So, the women who gave me the discount knew the vit c was expiring and didn’t point it out or ask me if I really wanted the expiring vitamins. While I know the expiry date isn’t firm, the container has 300 capsules, so these vitamines were going to be with me almost a year, I don’t take expired vitamines that go beyond 6 months after expiry.When I took them back, I was given a refund, but when I asked why they are selling expiring vitamins and hiding the fact, I was grunted at a number of times.The vitamines were put back on the shelf, behind the counter which is where they are kept. So, they will be selling the expired vit c to someone else in the hopes they too don’t initially notice the expire date and maybe live far enough away to not bother bringing them back.This was my last visit to Kim’s. I’ve spent thousands of dollars here over the years but between their cold reception and their questionable practices, I won’t buy at this store again.

I have shopped here many times in the last year and the service was fantastic and they have great items to chose from. Today I went in and was asked if I wanted hand sanitizer. I said, no thank you, which was fine every time I've been in for the last few months, but today I was told that I could not go into the store, I would have to wait up front and they would shop for me. I was able to shop here just 2 weeks ago as a normal human being without hand sanitizer. Today this store has lost a customer. I will never spend my money here again.

Best option for bulk foods in the area. Better selection, cheaper, and all around much better run than the Source which opened next to them. Support local fixtures rather than poorly run foreign owned chains moving into the neighbourhood!

I shop here on a weekly basis. They have such a great selection of products. I love their bulk options, tofu, hummus, oat milk, gluten free items, soaps/ etc..the staff are lovely. It's a very tight store though where you can't pass by others easily, so it's best to go when it's not busy.