The Burger Shop

Visited today for the first time. We decided to try it out for lunch as we had $50.00 in cottage country spirit vouchers. My oldest ordered a Footlong hot dog which was not in fact a Footlong. So they charged us as a kids meal instead. Burgers were dry. Fries were good. We went to pay and we were told we could only use 4 of our $10 vouchers because we only got 4 meals. That’s fine. Then the server came out again and said because we only got a kids meal and it was under $10.00 we couldn’t use another voucher. The server was great. But I doubt we will be back again.

Alright, this was the best tasting burger I've had in 10 years. The counter help was awesome as I stood frozen trying to figure out what flavour milk shake I wanted. So many choices. Her recommendation turned out delicious. The bathroom was spotless. Apparently, this great place is owned by a woman, and her family/daughters have worked there for ages. They also own another ice cream place in town. Regardless, congrats! this is a great example of a well designed and run place. And an example of what I view is a five star burger.

Loved the food. Amazing burgers and poutine. Quick service.

Very tasty meat, but small patty for the price, IMO.Buns are nice looking but too sweet and with the patties so relatively small, lots of bites without meat.Inside is cool but noisy.Outside patio is next to road, so it is what it is.

Buckle up, cause this is a long one! So, I order food here about once a month when I come through on the Northland bus. I call in for pickup so that I can hop off the bus and return with my food during the 15 minute break. Last week, I was traveling in a car with a friend and recommended we stop here to dine in. I've got to say, this was my worst experience so far because I'm normally very happy with my pickup orders. My daughter and I split a bacon cheeseburger and fries because the portions are large (something I love about this place) and she needed to save room for ice cream. We ordered it with no mustard, it came with mustard. No biggie. She's a pretty chill kid and dealt with it. It took a little longer than expected for our food but the young girl serving us was sweet and seemed flustered saying it was busy (it wasn't busy inside but idk what they had for takeout or delivery orders so I gave her the benefit of the doubt.) The kicker for me was being overcharged for my meal. I order here often enough that I know what things cost. I contested it but she had no idea why it was showing more on my receipt than the menu price or what to do to fix it. She suggested maybe it was because of the fries, but I showed her on the menu where it says all meals come with fries. She took down my number and said she'd have the owner contact me. It's been a full week and I haven't heard anything from them. If it says 17.65 on the plastic covered menu at our table for dine-in, and it says 17.65 on the paper menus by the front cash, why is my bill showing a 21.60 subtotal for that item? I'd just like a little compensation for the overcharge on my next visit, plus a genuine apology for the initial problem and lack of communication. Otherwise, I'd give this place 5/5 stars, but I've knocked two off for those two issues. Also, it's not showing in the little buttons underneath this box for recommendations, but if you like blue cheese I 100% recommend the Stowaway burger. Best burger I've ever had in my life.Editing to add that there won't be a next time out of principle. They've had three weeks to make this right and choose to brush it off. One star for overcharging and lack of customer service.

These low star ratings just because they are short staff is not fair. Everywhere is short staffed. The food is great and the employees are trying their best! Its summer is muskoka places are going to be busy. Be kind and wait or leave and cook for yourself. Prices went up (don't like that) but I'll be back just not as often.

Had heard good things about this restaurant and was looking forward to taking my family there. After sitting at our table for 10 minutes I finally went up and asked for menus. It took another 15 minutes to have our order taken. We waited a long time for our food and what we thought was our order we watched the staff take meals to an outdoor table. I observed a couple of the orders passed to the people at the table and then returned to the waitresses who then brought it to our table. I voiced my displeasure that they actually handed our meals to other customers and then to us. Condiments were never brought to our table and we had to help ourselves to some from another table. When our original waitress finally came to our table I politely told her I wasn’t happy with the service and we were still waiting for an few items that we had ordered. My daughter then observed the staff talking about me and the things I said to the waitress. How unprofessional. I asked for the bill and I explained I am usually a very good tipper but I hope she can understand why my tip would not be generous. We also ordered the bowl of ice cream that came with my granddaughter’s order. After 5 minutes I went and asked for the ice cream and the waitress admitted that she had forgotten about it. Not a pleasant dining in experience.

The Classic Burger was tasty once you got to the meat - I expected a custom made burger and bun to be matching in size.... The bun is brioche-style bread, which I found excessively sweet. Toppings are scant.Be careful if you head to the washrooms - there's an unmarked slope down to the ladies room, which when combined with an unmarked wet floor caused me to nearly fall.

Food isn’t bad. Milkshakes are crazy expensive ($10 for a vanilla shake). The worst thing about this place is the service. I’ve been twice and same issue. Long wait to order food. Long wait to pay. Young staff who try their best but the mature server who was on yesterday was beyond rude. We won’t be back