Poolhouse Cafe & Roastery- Formerly Madhatter Coffee Roastery

Tea was excellent as were the pastries. I found it to be stark and without ambience or character inside though, and those chairs are horribly uncomfortable and look like they came from a school cafeteria. I'm looking for a different experience from a coffee shop - like the old Roastery had.

Went to your little to shop 2 mornings in a row, while in Medicine Hat for my granddaughter’s swim meet and again two weeks later for my grandson’s Lacrosse Tournament. I am very particular about my coffee and after visiting a couple other coffee shops and being disappointed, I finally came across yours, and was more than satisfied with what we purchased.Love your oat cappuccino!!!

We went to enjoy some coffee and breakfast at the new Poolhouse location. The coffee was delicious as ALWAYS. Service was great, and the food was also so good! Highly recommend the Avo Toast. You will definitely enjoy your visit :)

I used to make the trip down here all the way from Southridge when they were in the old place because it was so lovely. The new place reminds me of a hospital cafeteria, the vibe just isn't there anymore. I do understand that price increases come with the economy, but the price of their coffee beans has gone up quite a bit compared to what it used to be. The owner's attitude on these reviews for people that don't like the new location is quite rude I find. People are free to leave a review when they don't enjoy a place, and to be so defensive & berate people on their reviews seems quite unprofessional. I find myself gravitating more to the country Crumbs Bakery when I'm downtown now and I no longer make the trip for Roastery.

For a start, the new design is spot on, super classy and elevated but with chill summery vibes. Absolutely beautiful interior. Visit just to check that out, and grab a 'Rolo latte' while you're at it. Highly recommend. Friendly and pleasant baristas too which makes this coffee shop overall a must-try and a repeat visit.

Fantastic. This would be my go-to place if I lived in this city. In-house roasted Peruvian pour over was sublime as were the white chocolate, raspberry and pistachio tarts. And chocolate croissants. And sweet/savoury ham rolls. And mini egg whoopee pies. And. And. And… confident everything here would be memorable; can’t wait to come back!

A modern-looking coffee shop, with minimalistic design style and a variety of top quality coffee drinks. You can even see their roasting machine through the glass window.