TELUS

Two staff in on a Saturday. There is always at least 2 -3 people ahead of you. Switching to another provider where I don’t have to wait an hour for service that takes half an hour to fulfill

Kaitlyn was the worker who helped me. She provided excellent customer service, she gave me information for the products I was looking for and pointed out the best deals. She was super helpful and friendly !

Thank you to Olivia at Telus for helping me today! I was looking for a portable phone charger and she remembered one they had left in the back. Plus significant savings on the price too!

i’ve been in a few times but today was the best service i’ve had in a while by far— bought a iphone 14pro max and they added on whatever they could, and made it cheaper in the process. I had Keagan & a lady in training that just started recently, they were both great, ill be going to switch over my cable/security/wifi tomorrow with keagan to telus, from shaw. the amount he’s saving me is insane & well worth it aswell, 1000/10 cares more about customers than just making a sale for sure! give the man a raise, and the woman hes training 10/10 perfect duo together, as salesmen.

was asking to get a quote for an internet connection-spoke to a lady told me to wait 1day-1day pass i called them-spoke to another agent-just told me that it didn’t went through yet-i asked how long it’ll take-she just answered me NoT sure Yet..period! Great customer service-Failed!

Definitely hate coming to this place but I always try to give it another chance thinking the customer service will be better. However again and again I'm faced with the poor service from the same people. I go in to renew and upgrade two cellphones I have because my contract is up. They are serving other customers or at least one person was and totally understand that they cannot serve me right away however a hello" "I'll be right with you" anything would be appreciated as they don't even look up from their computer they just continue to do what they are doing and totally ignore you as a customer. I ended up just walking out and ordering our phones online. Try smiling and acknowledging your customers

Today I walked into this store in the PeterPond Mall on the first floor. And the employees never even said hello, which was fine because I noticed they were busy. I stood in line for a full hour waiting to get served and finally, the Blonde Lady with glasses working on June 10th around 6pm that day... says Hi

The wait time was really long but I'm giving them the excuse that it's black Friday peak period. Also, the customer service guy- BJ was super helpful, he made the wait worth it.

Had a good experience with all the workers until today as I came in to renew my phone and I think his name was Tyler he was not trying to help me explain the plans that telus is providing right now as I asked him to explain it he was very unprofessional as his tone was very aggressive and very disrespectful. I am very disappointed that he didn't know how to do his job I asked to speak to the manager as I was told she was not around. Folks if u go there don't get help from him he doesn't know how to talk to customers.

Showed up 5 minutes prior to closing and the staff were very helpful. They stayed open late to help me get a replacement phone. Would highly recommend them.